Why Is My Registration or Login Password Invalid?
The 1KA registration password is case-sensitive, so be precise when entering small and capital letters.
Similarly to the majority of websites, the 1KA application does not support 'č', 'š' and 'ž' symbols. Do not use these symbols in your password.
If you have already registered using a password containing the aforementioned symbols, click the 'Forgot my password' button and a new password will be assigned to your email address. You can later change your password in your profile.
The most common issues with passwords:
- the user misspells their email address;
- the user enters their user name;
- the user forgets the email address with which they registered;
- an incomplete email address was entered.
Also, check if you may have originally registered to any of the 1KA virtual domains (eg tus.1ka.si), but now you are trying to log in to a general 1KA domain (www.1ka.si) - or vice versa.
- Frequently Asked Questions About Private, Business and AAI Use of 1KA Tool
- How Do I Detect Logical and Technical Errors in the Questionnaire?
- Why Is the CAPTCHA Image Not Displayed?
- Can I Import a Questionnaire Into 1KA?
- For How Long Is the Survey Saved and for How Long Is It Active?
- Can I Change My Existing Email Address to Login to 1KA?
- We Have Problems With Installing 1KA on Our Own Server
- Can You Help Me Design My Survey?
- I Signed up via FB and Now I Don’t Have My Surveys
- Are Mobile Surveys Supported by 1KA?
- How Safe Is It to Store Data on 1KA?
- How Do I Quote / Cite the Use of 1KA in My Work?
- Can I Request the Removal of a Survey?
- Why Are the Pages Not Displayed Correctly and Why Is the Content Overlapping?
- How Do I Clear My Browser’s Cookies?
- What Is the Limitation on the Number of Questions and Respondents?
- What Are the Terms of Use for the 1ka Application?
- Can I Modify the Introductory GDPR Question Text?
- What Kind of Customer Support Does 1KA Offer?
- Where Can I Change the Language of the Survey and 1KA Application?
- How Do You Ensure Personal Data Protection? What Bounds You Not to Disclose Personal Data to Third Parties?
- What Information Should I Include When I Publish a Report?
- Where Does Free Help End?
- Why Is My Registration or Login Password Invalid?
- How Do I Change or Update My Browser?
- Why Don’t I Receive a Confirmation E-mail After Registration?
- What About Underage Respondents?
- Which Browser Should I Choose When Creating a Survey?
- How Many Surveys Have Been Created Using 1KA and How Many Users Does the Application Have?
- Why Is It Necessary to Enable Javascript?
- Who Can Access and Edit My Survey and Data?
- Who Develops 1KA and Why?
- How Is the Tool Tested?
- Why Can’t I Log In?
- Does 1KA Application Allow Offline Surveys on a Laptop PC or USB Flash Drive?
- 1KA Registration and Login
- The Most Common Mistakes and Recommendations in the Creation of Online Surveys
- Recommendation in Case of 1KA Tool Upgrade
- Organization of Virtual Domains
- Sending Invitations via 1KA SMTP E-mail System, via Gmail Server or Gmail User Account
- Granting Access to Helpdesk
- Principles of 1KA Public Library Use
- Your First Survey
- Key Features That an Advanced User Should Know
- Reporting a Survey That Violates the General Terms and Conditions of 1KA Online Surveying Tool
- Accessibility of Surveys for People With Special Needs
- Troubleshooting Logging in to www.1KA.en With a Facebook or E-mail Account
- Recommendations for Online Surveys on a Mobile Phone
- Survey Design (4M 54S) [NEW]
- Multilingual Survey (4m 13s) [NEW]
- Copying the Survey (1m 39s) [NEW]
- Two-Factor Authentication (2m 13s) [NEW]
- GDPR Settings for Editors (4M 13S) [NEW]
- Simple Survey (5m 25s) [NEW]
- Loop (3m 48s) [NEW]
- Standard Words Adjusting (2M 32S) [NEW]
- PDF and RTF Export Settings (3m 32s) [NEW]
- Computations (5m 29s) [NEW]
- 1KA Library Use (2m 52s) [NEW]
- Random Groups of Respondents (3m 22s) [NEW]
- Creating Groups of Respondents (4m 12s) [NEW]
- Entering Completed Questionnaires From Field Surveying (3m 25s) [NEW]
- Basic Use of Conditions (3m) [NEW]
- GDPR Survey Settings (3M 43S) [NEW]
- Structuring Questionnaire Into Blocks (5M 14S) [NEW]
- Filtering and Exporting Data in SPSS, XLS and CSV (5m 08s) [NEW]
- Sequential Filtering of Questions (Drill-Down) (3m 43s) [NEW]
- 1KA Survey Import (1m 56s) [NEW]
- Importing Text Into 1KA (2m 45s) [NEW]
- Creating a Quiz (3m 22s) [NEW]