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Why don't I receive a confirmation e-mail after registration?
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I cannot log into 1KA
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Why is my password for registration or application not accepted?
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A picture with code (CAPTCHA) is not displayed
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The browser does not display the page properly, or the content is overlapping
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How to delete browser cookies?
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How do I change the browser?
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How do I enable spell checking?
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Why can't I see all the new functionality after upgrading the 1KA tool or they are not displayed correctly?
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My data are missing or are incorrect
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Why is it not advisable to copy text?
To address substantive problems we recommend you to see our manuals and frequently asked questions.
If you cannot find a suitable answer to your problem, you can contact our support team via this online form
Most Frequently Asked Questions:
- Where does free help end?
- My survey has very few responses (N)
- Why is my password for registration or application not accepted?
- How do I set that respondents skip certain questions that are inappropriate for them?
- For how long is the survey saved and for how long is it active?
- What is the limitation on the number of questions and respondents?
- My survey has disappeared
- The questionnaire does not lose when clicking on the END button after survey completion
- My survey data has disappeared
- Can I restore data I accidentally deleted?
- What do negative values in the data mean and where can they be adjusted?
- I am experiencing difficulties when exporting to SPSS
- Can you help me design the survey?
OTHER FREQUENTLY ASKED QUESTIONS>>