We have problems with installing 1KA on our own server
Users who want 1KA installation on their own server, complete the form and on this basis receive the installation package with instructions for use. Instructions are checked and clear enough so that most users can complete the installation process without further help of 1KA technical staff. However, it is true that in technically complex environments (eg. in larger organizations with stricter safety rules) certain special issues, that require further intervention, can appear.
It should be noted that when users choose to install 1KA on their own servers, 1KA technical team does not offer any additional help, except basic responses to user issues, where we only direct the user towards the solution of the problem.
In case where users would want help from 1KA technical team, an agreemaet must be made in advance, also it should be taken into account, that price of additional help is charged as an engineering hour.
- How do I detect logical and technical errors in the questionnaire?
- We have problems with installing 1KA on our own server
- Who develops 1KA and why?
- Who can access and edit my survey and data?
- How is the tool tested?
- Can I import a questionnaire into 1KA?
- What are the terms of use for the 1KA application?
- How do I clear my browser's cookies?
- How many surveys have been created using 1KA and how many users does the application have?
- I signed up via FB and now I don't have my surveys
- What information should I include when I publish a report?
- What about underage respondents?
- How do I quote / cite the use of 1KA in my work?
- Where does free help end?
- Can you help me design my survey?
- What kind of customer support does 1KA offer?
- Does 1KA application allow offline surveys on a laptop PC or USB flash drive?
- Why is the CAPTCHA image not displayed?
- Where can I change the language of the survey and 1KA application?
- Which browser should I choose when creating a survey?
- Are mobile surveys supported by 1KA?
- Why don't I receive a confirmation e-mail after registration?
- Why is my registration or login password invalid?
- Why are the pages not displayed correctly and why is the content overlapping?
- What is the limitation on the number of questions and respondents?
- How safe is it to store data on 1KA?
- Why is it necessary to enable Javascript?
- How do I change or update my browser?
- Can I change my existing email address to login to 1KA?
- Can I request the removal of a survey?
- Why can't I log in?
- For how long is the survey saved and for how long is it active?
- How do you ensure personal data protection? What bounds you not to disclose personal data to third parties?
- Frequently asked questions about private, business and AAI use of 1KA tool
- Key features that an advanced user should know
- 1KA registration and login
- Your first survey
- Principles of 1KA public library use
- Accessibility of surveys for people with special needs
- The most common mistakes and recommendations in the creation of online surveys
- Granting access to helpdesk
- Reporting a survey that violates the General Terms and Conditions of 1KA online surveying tool
- Recommendation in case of 1KA tool upgrade
- Recommendations for online surveys on a mobile phone