Users who want to install 1KA on their own server fill in an order form and receive an installation package with instructions on how to use it. The instructions are tested and sufficiently clear so that most users can complete the installation without further assistance from 1KA technical staff. It is true, however, that in more technically complex environments (e.g. in larger organisations with heightened security), some peculiarities may arise that require additional intervention.
It should be noted that when installing 1KA on users' own servers, the 1KA technical team does not provide any additional free assistance, other than a basic response to query questions, where we simply focus on problem-solving approaches or processes.
In the event that users would like assistance from the 1KA technical team, this should be arranged in advance, and it should be noted that engineering hours will be billed to the client.
