Please enter your email address with which you are logged in and we will send you a password recovery link.
We will use and store the e-mail address to register on our website for the purpose of using the 1KA username and we will carefully protect it according to the regulations.
To activate your new password, please enter the data provided in e-mail you received.
If you still have problems finding our confirmation e-mail, you can contact us by e-mail firstname.lastname@example.org.
You won't be able to login into this webpage until you confirm your registration through e-mail!
1KA has been very well tested and malfunctions are extremely rare. In addition, 1KA is also well documented. We ask all other users that while looking for help and support take into account the following steps:
In the upper right corner of the app's interior, there is always a search engine for the content of the site.
Inside the 1KA application, there is always a link in the upper right corner to the corresponding location in the User's Guide, which is structured in the same way as the internal 1KA navigation.
6. If, despite the following steps or tips mentioned above (1-4), you still do not find your answer, fill in the FORM OF 1KA HELP DESK FOR USERS. It should be noted that the 1KA online assistance is intended solely for:
The 1KA team does not have the resources to provide free methodological or technical assistance (beyond the interventions described above), especially not to users who lack sufficient technical and methodological experience. Such users can seek help either in their social circle or seek commercial service, and in this context, they may also decide for paid assistance from 1KA (see below).
For clarifications regarding paid services, please contact 030 / 702-788. It should be emphasized once again that the phone number provided is not intended for free methodological advice.