Why Is My Registration or Login Password Invalid?
The 1KA registration password is case-sensitive, so be precise when entering small and capital letters.
Similarly to the majority of websites, the 1KA application does not support 'č', 'š' and 'ž' symbols. Do not use these symbols in your password.
If you have already registered using a password containing the aforementioned symbols, click the 'Forgot my password' button and a new password will be assigned to your email address. You can later change your password in your profile.
The most common issues with passwords:
- the user misspells their email address;
- the user enters their user name;
- the user forgets the email address with which they registered;
- an incomplete email address was entered.
Also, check if you may have originally registered to any of the 1KA virtual domains (eg tus.1ka.si), but now you are trying to log in to a general 1KA domain (www.1ka.si) - or vice versa.
- Why Is the CAPTCHA Image Not Displayed?
- How Do I Detect Logical and Technical Errors in the Questionnaire?
- Why Can’t I Log In?
- Why Is It Necessary to Enable Javascript?
- Why Is My Registration or Login Password Invalid?
- Can I Change My Existing Email Address to Login to 1KA?
- For How Long Is the Survey Saved and for How Long Is It Active?
- How Is the Tool Tested?
- Who Can Access and Edit My Survey and Data?
- What Kind of Customer Support Does 1KA Offer?
- Can You Help Me Design My Survey?
- Why Don’t I Receive a Confirmation E-mail After Registration?
- Can I Import a Questionnaire Into 1KA?
- What Information Should I Include When I Publish a Report?
- Why Are the Pages Not Displayed Correctly and Why Is the Content Overlapping?
- Can I Modify the Introductory GDPR Question Text?
- What Is the Limitation on the Number of Questions and Respondents?
- How Do I Clear My Browser’s Cookies?
- Who Develops 1KA and Why?
- Does 1KA Application Allow Offline Surveys on a Laptop PC or USB Flash Drive?
- Can I Request the Removal of a Survey?
- Where Does Free Help End?
- Are Mobile Surveys Supported by 1KA?
- How Do I Quote / Cite the Use of 1KA in My Work?
- I Signed up via FB and Now I Don’t Have My Surveys
- Where Can I Change the Language of the Survey and 1KA Application?
- Frequently Asked Questions About Private, Business and AAI Use of 1KA Tool
- What About Underage Respondents?
- How Do You Ensure Personal Data Protection? What Bounds You Not to Disclose Personal Data to Third Parties?
- How Do I Change or Update My Browser?
- Which Browser Should I Choose When Creating a Survey?
- What Are the Terms of Use for the 1ka Application?
- How Safe Is It to Store Data on 1KA?
- How Many Surveys Have Been Created Using 1KA and How Many Users Does the Application Have?
- We Have Problems With Installing 1KA on Our Own Server
- Recommendation in Case of 1KA Tool Upgrade
- Recommendations for Online Surveys on a Mobile Phone
- Your First Survey
- Sending Invitations via 1KA SMTP E-mail System, via Gmail Server or Gmail User Account
- 1KA Registration and Login
- Troubleshooting Logging in to www.1KA.en With a Facebook or E-mail Account
- Granting Access to Helpdesk
- Accessibility of Surveys for People With Special Needs
- Organization of Virtual Domains
- Key Features That an Advanced User Should Know
- Reporting a Survey That Violates the General Terms and Conditions of 1KA Online Surveying Tool
- Principles of 1KA Public Library Use
- The Most Common Mistakes and Recommendations in the Creation of Online Surveys
- Loop (3m 48s) [NEW]
- Structuring Questionnaire Into Blocks (5M 14S) [NEW]
- Random Groups of Respondents (3m 22s) [NEW]
- Standard Words Adjusting (2M 32S) [NEW]
- Copying the Survey (1m 39s) [NEW]
- PDF and RTF Export Settings (3m 32s) [NEW]
- Filtering and Exporting Data in SPSS, XLS and CSV (5m 08s) [NEW]
- Entering Completed Questionnaires From Field Surveying (3m 25s) [NEW]
- Creating Groups of Respondents (4m 12s) [NEW]
- Importing Text Into 1KA (2m 45s) [NEW]
- GDPR Survey Settings (3M 43S) [NEW]
- Sequential Filtering of Questions (Drill-Down) (3m 43s) [NEW]
- Basic Use of Conditions (3m) [NEW]
- Creating a Quiz (3m 22s) [NEW]
- Multilingual Survey (4m 13s) [NEW]
- Two-Factor Authentication (2m 13s) [NEW]
- GDPR Settings for Editors (4M 13S) [NEW]
- 1KA Library Use (2m 52s) [NEW]
- Computations (5m 29s) [NEW]
- 1KA Survey Import (1m 56s) [NEW]
- Simple Survey (5m 25s) [NEW]
- Survey Design (4M 54S) [NEW]