Why is my registration or login password invalid?

The 1KA registration password is case-sensitive, so be precise when entering small and capital letters.

Similarly to the majority of websites, the 1KA application does not support 'č', 'š' and 'ž' symbols. Do not use these symbols in your password.

If you have already registered using a password containing the aforementioned symbols, click the 'Forgot my password' button and a new password will be assigned to your email address. You can later change your password in your profile.

The most common issues with passwords:

  • the user misspells their email address,
  • the user enters their user name,
  • the user forgets the email address with which they registered,
  • an incomplete email address was entered.