What kind of customer support does 1KA offer?

For general user support please contact us at help@1ka.si. So far, the customer support has been very well received among users.

Feel free to post your questions or comments on the social networks Facebook and Twitter.

In case any specific technical intervention (including minor developments of additional functionality to meet the needs of users) or consultancy is needed, we will be happy to reach an agreement or offer our assistance as quickly as possible.

Related content:

Services

Frequently Asked Questions
Manuals

Can I restore data I accidentally deleted?
Why don't I receive a confirmation e-mail after registration?
We have problems with installing 1KA on our own server
What is the maximum number of categories to display using pie charts?
How do you ensure personal data protection? What bounds you not to disclose personal data to third parties?
Can you help me design my survey?
How to set default values for respondents?
Why is it necessary to enable Javascript?
How do I analyze units for a specific time period?
What information should I include when I publish a report?
How is the tool tested?
Can I change the name of the variable with predefined demographic variables?
Can I send an email with an invitation to my survey to anyone?
Where does free help end?
What are the terms of use for the 1KA application?
Why is the CAPTCHA image not displayed?
What is the limitation on the number of questions and respondents?
For how long is the survey saved and for how long is it active?
Who develops 1KA and why?
Why is my registration or login password invalid?
Can I create a table in which a respondent can choose the most and the least important answer (Max-Diff table)?
How many surveys have been created using 1KA and how many users does the application have?
What about underage respondents?
Why are the pages not displayed correctly and why is the content overlapping?
Can I request the removal of a survey?
How do I quote / cite the use of 1KA in my work?
How do I clear my browser's cookies?
How do I change the font size in questions and answers?
How do I customize the format of the survey to be in line with our organization?
How do I change or update my browser?
I signed up via FB and now I don't have my surveys
Can I import a questionnaire into 1KA?
What kind of customer support does 1KA offer?
My survey has very few responses (N)
Why can't I log in?

GDPR survey settings
The most common mistakes and recommendations in the creation of online surveys
Granting access to helpdesk
Your first survey
The use of conditions
1KA registration and login
Measurement and time limitations for responses
Verification of user’s attention with the use of a “trap” question
Creating respondent groups
Principles of 1KA public library use
Recommendations for online surveys on a mobile phone
The response rate
Recommendation in case of 1KA tool upgrade
Basic data analysis