What kind of customer support does 1KA offer?
For general user support please contact us via the form and at help@1ka.si, where the user receives a response within one business day.
Feel free to post your questions or comments on the social networks Facebook and Twitter.
In case any specific technical intervention (including minor developments of additional functionality to meet the needs of users) or consultancy is needed, a very quick agreement or assistance is possible with the 1KA Help desk.
- How do I clear my browser's cookies?
- Why is my registration or login password invalid?
- What kind of customer support does 1KA offer?
- What about underage respondents?
- Are mobile surveys supported by 1KA?
- Which browser should I choose when creating a survey?
- Who can access and edit my survey and data?
- We have problems with installing 1KA on our own server
- How do I quote / cite the use of 1KA in my work?
- How do I detect logical and technical errors in the questionnaire?
- How do you ensure personal data protection? What bounds you not to disclose personal data to third parties?
- How many surveys have been created using 1KA and how many users does the application have?
- What are the terms of use for the 1KA application?
- Does 1KA application allow offline surveys on a laptop PC or USB flash drive?
- Frequently asked questions about private, business and AAI use of 1KA tool
- For how long is the survey saved and for how long is it active?
- Who develops 1KA and why?
- How is the tool tested?
- What information should I include when I publish a report?
- Can I change my existing email address to login to 1KA?
- How safe is it to store data on 1KA?
- What is the limitation on the number of questions and respondents?
- Why are the pages not displayed correctly and why is the content overlapping?
- Where does free help end?
- Why is the CAPTCHA image not displayed?
- Why is it necessary to enable Javascript?
- How do I change or update my browser?
- I signed up via FB and now I don't have my surveys
- Can I request the removal of a survey?
- Can I import a questionnaire into 1KA?
- Why don't I receive a confirmation e-mail after registration?
- Where can I change the language of the survey and 1KA application?
- Can you help me design my survey?
- Why can't I log in?
- Key features that an advanced user should know
- Your first survey
- Accessibility of surveys for people with special needs
- The most common mistakes and recommendations in the creation of online surveys
- Granting access to helpdesk
- Recommendation in case of 1KA tool upgrade
- 1KA registration and login
- Principles of 1KA public library use
- Reporting a survey that violates the General Terms and Conditions of 1KA online surveying tool
- Recommendations for online surveys on a mobile phone