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Why can't I log in?
If you are unable to log in after registering with 1KA application, please check:
- if you correctly entered your email address (maybe you are registered under another active account);
- if you entered the correct password;
- if Caps Lock is on;
- or maybe you originally registered on one of the 1KA virtual domains (e.g. tus.1ka.si), but now you are trying to log in to 1KA (www.1ka.si) - or vice versa.
Sometimes there are problems with cookies – in this case, we recommend you delete them and try logging in again. Sometimes it is necessary to upgrade your browser to the latest version, while changing your browsers can also help (we recommend Mozilla Firefox).
- Can you help me design my survey?
- How many surveys have been created using 1KA and how many users does the application have?
- How do I clear my browser's cookies?
- What information should I include when I publish a report?
- Can I request the removal of a survey?
- Where can I change the language of the survey and 1KA application?
- For how long is the survey saved and for how long is it active?
- How do I change or update my browser?
- Are mobile surveys supported by 1KA?
- Can I change my existing email address to login to 1KA?
- Where does free help end?
- How is the tool tested?
- Why are the pages not displayed correctly and why is the content overlapping?
- Why can't I log in?
- What are the terms of use for the 1KA application?
- Does 1KA application allow offline surveys on a laptop PC or USB flash drive?
- What about underage respondents?
- Frequently asked questions about private, business and AAI use of 1KA tool
- How safe is it to store data on 1KA?
- Why is the CAPTCHA image not displayed?
- Why don't I receive a confirmation e-mail after registration?
- Who can access and edit my survey and data?
- Why is it necessary to enable Javascript?
- Can I import a questionnaire into 1KA?
- Which browser should I choose when creating a survey?
- How do I detect logical and technical errors in the questionnaire?
- How do you ensure personal data protection? What bounds you not to disclose personal data to third parties?
- We have problems with installing 1KA on our own server
- What is the limitation on the number of questions and respondents?
- I signed up via FB and now I don't have my surveys
- How do I quote / cite the use of 1KA in my work?
- Who develops 1KA and why?
- What kind of customer support does 1KA offer?
- Why is my registration or login password invalid?
- Your first survey
- Recommendations for online surveys on a mobile phone
- Reporting a survey that violates the General Terms and Conditions of 1KA online surveying tool
- 1KA registration and login
- The most common mistakes and recommendations in the creation of online surveys
- Accessibility of surveys for people with special needs
- Principles of 1KA public library use
- Granting access to helpdesk
- Key features that an advanced user should know
- Recommendation in case of 1KA tool upgrade