The 1KA helpdesk is dedicated exclusively to:
- brief clarification of ambiguities;
- directing users to existing help documents;
- clarification in cases of unforeseen technical issues.
The above applies to both email and telephone help.
In cases where a user with low information literacy due to lack of IT experience needs help with even the simplest commands (e.g. How do I bold text? Where do I switch on the survey preview? How do I add a question type? ...), we refer them to paid professional help with setting up the survey. The same applies to users who need help in the statistical and methodological areas.