Why Is My Registration or Login Password Invalid?
The 1KA registration password is case-sensitive, so be precise when entering small and capital letters.
Similarly to the majority of websites, the 1KA application does not support 'č', 'š' and 'ž' symbols. Do not use these symbols in your password.
If you have already registered using a password containing the aforementioned symbols, click the 'Forgot my password' button and a new password will be assigned to your email address. You can later change your password in your profile.
The most common issues with passwords:
- the user misspells their email address;
- the user enters their user name;
- the user forgets the email address with which they registered;
- an incomplete email address was entered.
Also, check if you may have originally registered to any of the 1KA virtual domains (eg tus.1ka.si), but now you are trying to log in to a general 1KA domain (www.1ka.si) - or vice versa.
- How Safe Is It to Store Data on 1KA?
- How Do I Change or Update My Browser?
- Does 1KA Application Allow Offline Surveys on a Laptop PC or USB Flash Drive?
- What Kind of Customer Support Does 1KA Offer?
- Who Can Access and Edit My Survey and Data?
- Why Don’t I Receive a Confirmation E-mail After Registration?
- Can You Help Me Design My Survey?
- Can I Request the Removal of a Survey?
- How Do I Quote / Cite the Use of 1KA in My Work?
- How Do I Detect Logical and Technical Errors in the Questionnaire?
- Which Browser Should I Choose When Creating a Survey?
- Why Can’t I Log In?
- Where Can I Change the Language of the Survey and 1KA Application?
- Are Mobile Surveys Supported by 1KA?
- What About Underage Respondents?
- What Is the Limitation on the Number of Questions and Respondents?
- Why Is My Registration or Login Password Invalid?
- Can I Change My Existing Email Address to Login to 1KA?
- How Many Surveys Have Been Created Using 1KA and How Many Users Does the Application Have?
- Can I Modify the Introductory GDPR Question Text?
- Can I Import a Questionnaire Into 1KA?
- What Information Should I Include When I Publish a Report?
- Why Is the CAPTCHA Image Not Displayed?
- How Is the Tool Tested?
- How Do You Ensure Personal Data Protection? What Bounds You Not to Disclose Personal Data to Third Parties?
- What Are the Terms of Use for the 1ka Application?
- Frequently Asked Questions About Private, Business and AAI Use of 1KA Tool
- Why Are the Pages Not Displayed Correctly and Why Is the Content Overlapping?
- Who Develops 1KA and Why?
- I Signed up via FB and Now I Don’t Have My Surveys
- Why Is It Necessary to Enable Javascript?
- For How Long Is the Survey Saved and for How Long Is It Active?
- Where Does Free Help End?
- We Have Problems With Installing 1KA on Our Own Server
- How Do I Clear My Browser’s Cookies?
- Key Features That an Advanced User Should Know
- Sending Invitations via 1KA SMTP E-mail System, via Gmail Server or Gmail User Account
- The Most Common Mistakes and Recommendations in the Creation of Online Surveys
- Organization of Virtual Domains
- Recommendations for Online Surveys on a Mobile Phone
- Accessibility of Surveys for People With Special Needs
- Reporting a Survey That Violates the General Terms and Conditions of 1KA Online Surveying Tool
- Your First Survey
- 1KA Registration and Login
- Principles of 1KA Public Library Use
- Troubleshooting Logging in to www.1KA.en With a Facebook or E-mail Account
- Recommendation in Case of 1KA Tool Upgrade
- Granting Access to Helpdesk
- Entering Completed Questionnaires From Field Surveying (3m 25s) [NEW]
- Survey Design (4M 54S) [NEW]
- Creating a Quiz (3m 22s) [NEW]
- Two-Factor Authentication (2m 13s) [NEW]
- Computations (5m 29s) [NEW]
- Multilingual Survey (4m 13s) [NEW]
- Standard Words Adjusting (2M 32S) [NEW]
- Simple Survey (5m 25s) [NEW]
- Structuring Questionnaire Into Blocks (5M 14S) [NEW]
- Basic Use of Conditions (3m) [NEW]
- 1KA Library Use (2m 52s) [NEW]
- GDPR Survey Settings (3M 43S) [NEW]
- Loop (3m 48s) [NEW]
- Random Groups of Respondents (3m 22s) [NEW]
- Importing Text Into 1KA (2m 45s) [NEW]
- 1KA Survey Import (1m 56s) [NEW]
- GDPR Settings for Editors (4M 13S) [NEW]
- Sequential Filtering of Questions (Drill-Down) (3m 43s) [NEW]
- PDF and RTF Export Settings (3m 32s) [NEW]
- Copying the Survey (1m 39s) [NEW]
- Creating Groups of Respondents (4m 12s) [NEW]
- Filtering and Exporting Data in SPSS, XLS and CSV (5m 08s) [NEW]