Why Is My Registration or Login Password Invalid?
The 1KA registration password is case-sensitive, so be precise when entering small and capital letters.
Similarly to the majority of websites, the 1KA application does not support 'č', 'š' and 'ž' symbols. Do not use these symbols in your password.
If you have already registered using a password containing the aforementioned symbols, click the 'Forgot my password' button and a new password will be assigned to your email address. You can later change your password in your profile.
The most common issues with passwords:
- the user misspells their email address;
- the user enters their user name;
- the user forgets the email address with which they registered;
- an incomplete email address was entered.
Also, check if you may have originally registered to any of the 1KA virtual domains (eg tus.1ka.si), but now you are trying to log in to a general 1KA domain (www.1ka.si) - or vice versa.
- Can I Change My Existing Email Address to Login to 1KA?
- Where Can I Change the Language of the Survey and 1KA Application?
- How Do I Clear My Browser’s Cookies?
- I Signed up via FB and Now I Don’t Have My Surveys
- How Do I Quote / Cite the Use of 1KA in My Work?
- We Have Problems With Installing 1KA on Our Own Server
- What Is the Limitation on the Number of Questions and Respondents?
- How Do I Change or Update My Browser?
- Why Don’t I Receive a Confirmation E-mail After Registration?
- Where Does Free Help End?
- Does 1KA Application Allow Offline Surveys on a Laptop PC or USB Flash Drive?
- How Safe Is It to Store Data on 1KA?
- Why Is It Necessary to Enable Javascript?
- What Information Should I Include When I Publish a Report?
- Are Mobile Surveys Supported by 1KA?
- Can I Request the Removal of a Survey?
- Can I Import a Questionnaire Into 1KA?
- Which Browser Should I Choose When Creating a Survey?
- What About Underage Respondents?
- Why Is the CAPTCHA Image Not Displayed?
- Can I Modify the Introductory GDPR Question Text?
- What Are the Terms of Use for the 1ka Application?
- How Do I Detect Logical and Technical Errors in the Questionnaire?
- Why Are the Pages Not Displayed Correctly and Why Is the Content Overlapping?
- Who Can Access and Edit My Survey and Data?
- Can You Help Me Design My Survey?
- How Many Surveys Have Been Created Using 1KA and How Many Users Does the Application Have?
- How Is the Tool Tested?
- Who Develops 1KA and Why?
- How Do You Ensure Personal Data Protection? What Bounds You Not to Disclose Personal Data to Third Parties?
- What Kind of Customer Support Does 1KA Offer?
- Why Is My Registration or Login Password Invalid?
- Why Can’t I Log In?
- Frequently Asked Questions About Private, Business and AAI Use of 1KA Tool
- For How Long Is the Survey Saved and for How Long Is It Active?
- 1KA Registration and Login
- Reporting a Survey That Violates the General Terms and Conditions of 1KA Online Surveying Tool
- Accessibility of Surveys for People With Special Needs
- Troubleshooting Logging in to www.1KA.en With a Facebook or E-mail Account
- Organization of Virtual Domains
- Key Features That an Advanced User Should Know
- Principles of 1KA Public Library Use
- Recommendations for Online Surveys on a Mobile Phone
- Sending Invitations via 1KA SMTP E-mail System, via Gmail Server or Gmail User Account
- Your First Survey
- Recommendation in Case of 1KA Tool Upgrade
- The Most Common Mistakes and Recommendations in the Creation of Online Surveys
- Granting Access to Helpdesk
- Structuring Questionnaire Into Blocks (5M 14S) [NEW]
- 1KA Library Use (2m 52s) [NEW]
- Copying the Survey (1m 39s) [NEW]
- GDPR Survey Settings (3M 43S) [NEW]
- Creating Groups of Respondents (4m 12s) [NEW]
- Multilingual Survey (4m 13s) [NEW]
- Survey Design (4M 54S) [NEW]
- Simple Survey (5m 25s) [NEW]
- Creating a Quiz (3m 22s) [NEW]
- Sequential Filtering of Questions (Drill-Down) (3m 43s) [NEW]
- 1KA Survey Import (1m 56s) [NEW]
- Basic Use of Conditions (3m) [NEW]
- Standard Words Adjusting (2M 32S) [NEW]
- Filtering and Exporting Data in SPSS, XLS and CSV (5m 08s) [NEW]
- GDPR Settings for Editors (4M 13S) [NEW]
- Entering Completed Questionnaires From Field Surveying (3m 25s) [NEW]
- Loop (3m 48s) [NEW]
- Random Groups of Respondents (3m 22s) [NEW]
- Importing Text Into 1KA (2m 45s) [NEW]
- Computations (5m 29s) [NEW]
- Two-Factor Authentication (2m 13s) [NEW]
- PDF and RTF Export Settings (3m 32s) [NEW]