What Kind of Customer Support Does 1KA Offer?
For general user support please contact us via the form, where the user receives a response within one business day.
Feel free to post your questions or comments on the social networks Facebook and Twitter.
In case any specific technical intervention (including minor developments of additional functionality to meet the needs of users) or consultancy is needed, a very quick agreement or assistance is possible with the 1KA Help desk (Methodological assistance is charged according to the valid price list).
- Can I Import a Questionnaire Into 1KA?
- What Information Should I Include When I Publish a Report?
- How Do I Clear My Browser’s Cookies?
- How Do I Detect Logical and Technical Errors in the Questionnaire?
- How Many Surveys Have Been Created Using 1KA and How Many Users Does the Application Have?
- Can I Modify the Introductory GDPR Question Text?
- How Safe Is It to Store Data on 1KA?
- Are Mobile Surveys Supported by 1KA?
- What Kind of Customer Support Does 1KA Offer?
- Where Does Free Help End?
- What Is the Limitation on the Number of Questions and Respondents?
- Which Browser Should I Choose When Creating a Survey?
- What Are the Terms of Use for the 1ka Application?
- For How Long Is the Survey Saved and for How Long Is It Active?
- What About Underage Respondents?
- Frequently Asked Questions About Private, Business and AAI Use of 1KA Tool
- How Is the Tool Tested?
- Where Can I Change the Language of the Survey and 1KA Application?
- How Do You Ensure Personal Data Protection? What Bounds You Not to Disclose Personal Data to Third Parties?
- Can I Request the Removal of a Survey?
- Does 1KA Application Allow Offline Surveys on a Laptop PC or USB Flash Drive?
- Can You Help Me Design My Survey?
- I Signed up via FB and Now I Don’t Have My Surveys
- Why Is It Necessary to Enable Javascript?
- Why Can’t I Log In?
- Why Don’t I Receive a Confirmation E-mail After Registration?
- Why Are the Pages Not Displayed Correctly and Why Is the Content Overlapping?
- Who Develops 1KA and Why?
- Why Is My Registration or Login Password Invalid?
- Can I Change My Existing Email Address to Login to 1KA?
- How Do I Quote / Cite the Use of 1KA in My Work?
- How Do I Change or Update My Browser?
- Who Can Access and Edit My Survey and Data?
- Why Is the CAPTCHA Image Not Displayed?
- We Have Problems With Installing 1KA on Our Own Server
- Key Features That an Advanced User Should Know
- Recommendation in Case of 1KA Tool Upgrade
- Reporting a Survey That Violates the General Terms and Conditions of 1KA Online Surveying Tool
- 1KA Registration and Login
- Recommendations for Online Surveys on a Mobile Phone
- Your First Survey
- Troubleshooting Logging in to www.1KA.en With a Facebook or E-mail Account
- Accessibility of Surveys for People With Special Needs
- The Most Common Mistakes and Recommendations in the Creation of Online Surveys
- Organization of Virtual Domains
- Sending Invitations via 1KA SMTP E-mail System, via Gmail Server or Gmail User Account
- Granting Access to Helpdesk
- Principles of 1KA Public Library Use
- Standard Words Adjusting (2M 32S) [NEW]
- Copying the Survey (1m 39s) [NEW]
- GDPR Settings for Editors (4M 13S) [NEW]
- GDPR Survey Settings (3M 43S) [NEW]
- Survey Design (4M 54S) [NEW]
- Two-Factor Authentication (2m 13s) [NEW]
- Creating Groups of Respondents (4m 12s) [NEW]
- Computations (5m 29s) [NEW]
- Creating a Quiz (3m 22s) [NEW]
- Sequential Filtering of Questions (Drill-Down) (3m 43s) [NEW]
- Structuring Questionnaire Into Blocks (5M 14S) [NEW]
- PDF and RTF Export Settings (3m 32s) [NEW]
- Simple Survey (5m 25s) [NEW]
- 1KA Library Use (2m 52s) [NEW]
- Basic Use of Conditions (3m) [NEW]
- Random Groups of Respondents (3m 22s) [NEW]
- Filtering and Exporting Data in SPSS, XLS and CSV (5m 08s) [NEW]
- Loop (3m 48s) [NEW]
- Multilingual Survey (4m 13s) [NEW]
- 1KA Survey Import (1m 56s) [NEW]
- Importing Text Into 1KA (2m 45s) [NEW]
- Entering Completed Questionnaires From Field Surveying (3m 25s) [NEW]