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Please, check if data are correct, especially the email address, since you will receive a confirmation email at the given email account.

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Namely, often do the following problems occur:

Typos when entering an email address, for example: 'eenklikanketa@gmali.com'
Wrong address, for example, you logged in with another email address, so check all you email accounts
Unnecessary space, for example 'enklikanketa_@gmail.com'
Incorrect domain extension, for example, instead of 'enklikanketa@gmail.com' you entered 'enklikanketa@gmail.si' or 'enklikanketa@gmail.net'

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E-mail confirmation

We have sent instructions on how to finish your registration to the entered email address (SFMAIL).
If you don't receive an e-mail in a few minutes, don't forget to check your spam folder.

Also, check if the entered email address is correct. Namely, often do the following problems occur:

Typos when entering an email address, for example: 'enkllikanketa@gmali.com'
Wrong address, for example, you logged in with another email address, so check all you email accounts
Unnecessary space, for example 'enklikanketa @ gmail.com'
Incorrect domain extension, for example, instead of 'enklikanketa@gmail.com' you entered 'enklikanketa@gmail.si' or 'enklikanketa@gmail.net'.

If you still have problems finding our confirmation e-mail, you can contact us by e-mail info@1ka.si.

You won't be able to login into this webpage until you confirm your registration through e-mail!

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Why does the survey ask for a code, even though I haven't set one?

Individualno
svetovanje

If the survey asks the respondent to enter a code, you have probably activated the 1KA system for sending email invitations in the 'PUBLISH' – 'Invitations' tab. Activating the email invitation module automatically activates the survey access code.

To deactivate the survey access code, select 'No' in the 'PUBLISH' - 'Invitations' - 'Settings' tab, under the 'Personalized invitations' setting and press the 'Save' button.

A new, redesigned interface for sending email invitations is now available on 1KA.Arnes.si. To turn off the survey access code, click on the 'Settings' button in the 'PUBLISH' - 'Invitations' tab. Check if you have the option 'Manual entry of personalised codes' turned on for the 'Status tracking' option, which means that respondents have to manually enter the code. You can turn on the option 'Enable access for respondents without a tracking code as well', where you can indicate that all respondents or only the author can have access without a code.

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