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Processing requests

The tab 'My surveys' - 'GDPR settings' - 'Requests processing' shows the complete list of requests submitted by respondents in each user’s survey. The user can see the following information about the request: he name of the survey (if the respondent provided this information), the survey URL, the respondent’s message describing the information which the request relates to, the type of request (deletion, alteration, insight).

The user (author of the survey) must make a request within 30 days and inform the respondent (Article 19 of the GDPR regulation). When the editor makes a request, he must indicate whether the request has been made and may additionally add a comment to the request. If within a period of 30 days after an additional warning by 1KA has not been made, we reserve the right to delete the survey.

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