Where Does Free Help End?
Complete 1KA user support (helpdesk) is intended solely for
- shorter clarifying ambiguities;
- directing the user to the existing document assistance;
- explanations in case of unforeseen problems.
That applies to help over email as to help over the phone.
In cases where users with low information literacy need help even with the simplest commands (due to the lack of experience with information technology; for example - How do I bold text? Where do I turn on the survey preview? How do I add a specific type of question? ...), we refer them to professionals to help them in creating a survey. The same is with users who need assistance in statistical-methodological field.
- How Do I Clear My Browser’s Cookies?
- What Information Should I Include When I Publish a Report?
- What About Underage Respondents?
- Why Don’t I Receive a Confirmation E-mail After Registration?
- Where Does Free Help End?
- Who Develops 1KA and Why?
- How Many Surveys Have Been Created Using 1KA and How Many Users Does the Application Have?
- Why Is My Registration or Login Password Invalid?
- I Signed up via FB and Now I Don’t Have My Surveys
- Why Can’t I Log In?
- Can You Help Me Design My Survey?
- Can I Modify the Introductory GDPR Question Text?
- How Is the Tool Tested?
- How Do I Detect Logical and Technical Errors in the Questionnaire?
- Can I Change My Existing Email Address to Login to 1KA?
- What Kind of Customer Support Does 1KA Offer?
- For How Long Is the Survey Saved and for How Long Is It Active?
- Why Are the Pages Not Displayed Correctly and Why Is the Content Overlapping?
- Which Browser Should I Choose When Creating a Survey?
- Does 1KA Application Allow Offline Surveys on a Laptop PC or USB Flash Drive?
- Why Is the CAPTCHA Image Not Displayed?
- Are Mobile Surveys Supported by 1KA?
- How Do You Ensure Personal Data Protection? What Bounds You Not to Disclose Personal Data to Third Parties?
- We Have Problems With Installing 1KA on Our Own Server
- How Safe Is It to Store Data on 1KA?
- Can I Request the Removal of a Survey?
- Who Can Access and Edit My Survey and Data?
- Why Is It Necessary to Enable Javascript?
- Frequently Asked Questions About Private, Business and AAI Use of 1KA Tool
- Where Can I Change the Language of the Survey and 1KA Application?
- What Is the Limitation on the Number of Questions and Respondents?
- How Do I Quote / Cite the Use of 1KA in My Work?
- Can I Import a Questionnaire Into 1KA?
- How Do I Change or Update My Browser?
- What Are the Terms of Use for the 1ka Application?
- Recommendation in Case of 1KA Tool Upgrade
- Granting Access to Helpdesk
- Reporting a Survey That Violates the General Terms and Conditions of 1KA Online Surveying Tool
- Sending Invitations via 1KA SMTP E-mail System, via Gmail Server or Gmail User Account
- 1KA Registration and Login
- The Most Common Mistakes and Recommendations in the Creation of Online Surveys
- Organization of Virtual Domains
- Troubleshooting Logging in to www.1KA.en With a Facebook or E-mail Account
- Recommendations for Online Surveys on a Mobile Phone
- Key Features That an Advanced User Should Know
- Principles of 1KA Public Library Use
- Accessibility of Surveys for People With Special Needs
- Your First Survey
- Simple Survey (5m 25s) [NEW]
- PDF and RTF Export Settings (3m 32s) [NEW]
- Basic Use of Conditions (3m) [NEW]
- 1KA Library Use (2m 52s) [NEW]
- Multilingual Survey (4m 13s) [NEW]
- Two-Factor Authentication (2m 13s) [NEW]
- Creating a Quiz (3m 22s) [NEW]
- Standard Words Adjusting (2M 32S) [NEW]
- Copying the Survey (1m 39s) [NEW]
- Loop (3m 48s) [NEW]
- Random Groups of Respondents (3m 22s) [NEW]
- Filtering and Exporting Data in SPSS, XLS and CSV (5m 08s) [NEW]
- Survey Design (4M 54S) [NEW]
- Entering Completed Questionnaires From Field Surveying (3m 25s) [NEW]
- Sequential Filtering of Questions (Drill-Down) (3m 43s) [NEW]
- 1KA Survey Import (1m 56s) [NEW]
- Creating Groups of Respondents (4m 12s) [NEW]
- Structuring Questionnaire Into Blocks (5M 14S) [NEW]
- GDPR Survey Settings (3M 43S) [NEW]
- GDPR Settings for Editors (4M 13S) [NEW]
- Importing Text Into 1KA (2m 45s) [NEW]
- Computations (5m 29s) [NEW]