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If you accidentally delete the whole survey or a specific question and by that as well as the collected data, it can be restored. 1KA has arranged archiving for each click of each survey separately; in principle, it is, therefore, possible to restore any data.
Any data restoration is charged according to the valid pricelist. Easy erasure can be restored quickly, but sometimes it can be a long-lasting process. All this depends on when and how the data was deleted.
In the case of simple deletions, we consider the deletion of the entire survey or deletion of the entire database, where we already have an automated restoring procedure.
In other cases, (for example, the deletion of an individual question and thus the deletion of data), a programmer intervention and a restore from archival copies and required.
It is important to note that 1KA is available in the existing form (which is also written in the general terms of registration) and is not responsible for any user-made errors, so we cannot invest additional resources, even if the damage has occurred due to the user’s incomplete interface.
It is worth adding that we have not recorded any damage so far (permanent deletion of data or impossible data restoration). In order to provide additional help to users, we have introduced an automated restoration for deleting entire surveys and entire databases. For the restoration of all other deletions, we have not yet developed algorithms, so the burden of resources is borne by the user himself.
We warn you of caution when deleting questions and data. We recommend that you hide or filter rather than delete, as the relevant data can quickly be lost.
