Why don't I receive a confirmation e-mail after registration?
In case that upon completion of registration you do not get a confirmation email to activate your account, check if you entered the e-mail correctly.
Most common mistakes:
- mistyping your email address, for example 'firstname.lastname@example.org';
- wrong email address, for example, you have entered your second email address, so check all your email accounts;
- unnecessary space, for example 'oneclicksurvey @gmail.com';
- wrong extension, for example, instead of the correct 'email@example.com' you entered 'firstname.lastname@example.org' or 'email@example.com'.
If you entered the email address correctly but still have not received the activation email, please check spam.
If you have registered with an organization email, e.g. business email then check your organization's server settings as well.
If you still do not receive the activation/confirmation email, fill out the form >>.
- Who develops 1KA and why?
- How many surveys have been created using 1KA and how many users does the application have?
- How do I quote / cite the use of 1KA in my work?
- Can you help me design my survey?
- How is the tool tested?
- Who can access and edit my survey and data?
- What kind of customer support does 1KA offer?
- Why is my registration or login password invalid?
- Are mobile surveys supported by 1KA?
- How do you ensure personal data protection? What bounds you not to disclose personal data to third parties?
- Why don't I receive a confirmation e-mail after registration?
- Can I request the removal of a survey?
- How do I detect logical and technical errors in the questionnaire?
- Can I change my existing email address to login to 1KA?
- Can I import a questionnaire into 1KA?
- Where can I change the language of the survey and 1KA application?
- We have problems with installing 1KA on our own server
- Which browser should I choose when creating a survey?
- How do I change or update my browser?
- I signed up via FB and now I don't have my surveys
- For how long is the survey saved and for how long is it active?
- Why are the pages not displayed correctly and why is the content overlapping?
- Where does free help end?
- Frequently asked questions about private, business and AAI use of 1KA tool
- How do I clear my browser's cookies?
- How safe is it to store data on 1KA?
- What about underage respondents?
- Why can't I log in?
- Does 1KA application allow offline surveys on a laptop PC or USB flash drive?
- What information should I include when I publish a report?
- Why is the CAPTCHA image not displayed?
- What is the limitation on the number of questions and respondents?
- 1KA registration and login
- Principles of 1KA public library use
- The most common mistakes and recommendations in the creation of online surveys
- Recommendations for online surveys on a mobile phone
- Your first survey
- Accessibility of surveys for people with special needs
- Recommendation in case of 1KA tool upgrade
- Key features that an advanced user should know
- Granting access to helpdesk
- Reporting a survey that violates the General Terms and Conditions of 1KA online surveying tool