My survey disappeared

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Please, check if data are correct, especially the email address, since you will receive a confirmation email at the given email account.

Namely, often do the following problems occur:

Typos when entering an email address, for example: 'eenklikanketa@gmali.com'
Wrong address, for example, you logged in with another email address, so check all you email accounts
Unnecessary space, for example 'enklikanketa @ gmail.com'
Incorrect domain extension, for example, instead of 'enklikanketa@gmail.com' you entered 'enklikanketa@gmail.si' or 'enklikanketa@gmail.net'

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We have sent instructions on how to finish your registration to the entered email address (SFMAIL).
If you don't receive an e-mail in a few minutes, don't forget to check your spam folder.

Also, check if the entered email address is correct. Namely, often do the following problems occur:

Typos when entering an email address, for example: 'enkllikanketa@gmali.com'
Wrong address, for example, you logged in with another email address, so check all you email accounts
Unnecessary space, for example 'enklikanketa @ gmail.com'
Incorrect domain extension, for example, instead of 'enklikanketa@gmail.com' you entered 'enklikanketa@gmail.si' or 'enklikanketa@gmail.net'.

If you still have problems finding our confirmation e-mail, you can contact us by e-mail info@1ka.si.

You won't be able to login into this webpage until you confirm your registration through e-mail!

My survey disappeared

So far, we have not encountered a case where a survey simply disappeared. Based on previous experience, we can say that one of the following scenarios occurred:

You created the survey as a test user. In this case, it is possible that the survey was deleted since anyone can login as a test user and edit a survey created by another test user.
It is possible you (accidentally) deleted the survey or it was deleted by another survey administrator working on the survey. In this instance, the survey can be restored if it was deleted in the last 14 days. However, if the time period exceeds 14 days, the survey needs to be manually restored by our programmers at additional cost. You can learn more about costs in the 'Additional costs' section.
Sometimes cookies can restrict access (e.g. in case of application updates). First, try to reload the page (CTRL + F5) and, if the problem persists, delete the cookies (CTRL + SHIFT + DELETE) and try again.
The survey was created on a different website - a virtual domain or your own 1KA installation (e.g. test.1KA.si) or with different software (e.g. Survey Monkey). If you made a survey in one of the 1KA virtual domains or installaations and want to download it to www.1ka.si, follow the instructions for downloading the survey.

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My survey disappeared