My Survey Disappeared
So far, we have not encountered a case where a survey simply disappeared. Based on previous experience, we can say that one of the following scenarios occurred:
- You created the survey as a test user. In this case, it is possible that the survey was deleted since anyone can log in as a test user and edit a survey created by another test user.
- It is possible you (accidentally) deleted the survey or it was deleted by another survey administrator working on the survey. In this instance, the survey can be restored if it was deleted in the last 14 days. However, if the time period exceeds 14 days, the survey needs to be manually restored by our programmers at an additional cost. You can learn more about costs in the 'Additional costs' section.
- Sometimes cookies can restrict access (e.g. in case of application updates). First, try to reload the page (CTRL + F5) and, if the problem persists, delete the cookies (CTRL + SHIFT + DELETE) and try again.
- The survey was created on a different website - a virtual domain or your own 1KA installation (e.g. test.1KA.si) or with different software (e.g. Survey Monkey). If you made a survey in one of the 1KA virtual domains or installations and want to download it to www.1ka.si, follow the instructions for downloading the survey.
- How Is the Tool Tested?
- How Do I Create a One-Click Log-in Confirmation in 1KA?
- Where Can I Change the Language of the Survey and 1KA Application?
- Can You Help Me Design My Survey?
- What Is the Limitation on the Number of Questions and Respondents?
- What Are the Terms of Use for the 1ka Application?
- How Safe Is It to Store Data on 1KA?
- Can I Change My Existing Email Address to Login to 1KA?
- How Do I Clear My Browser’s Cookies?
- I Signed up via FB and Now I Don’t Have My Surveys
- Why Is My Registration or Login Password Invalid?
- What Information Should I Include When I Publish a Report?
- How Do I Change or Update My Browser?
- Are Mobile Surveys Supported by 1KA?
- Why Is It Necessary to Enable Javascript?
- Where Does Free Help End?
- Why Are the Pages Not Displayed Correctly and Why Is the Content Overlapping?
- Frequently Asked Questions About Private, Business and AAI Use of 1KA Tool
- Does 1KA Application Allow Offline Surveys on a Laptop PC or USB Flash Drive?
- For How Long Is the Survey Saved and for How Long Is It Active?
- Is It Possible to Create Several Different Versions of a Questionnaire, With Each Version Randomly Assigned to a Respondent?
- Why Is the CAPTCHA Image Not Displayed?
- What About Underage Respondents?
- How Do I Quote / Cite the Use of 1KA in My Work?
- My Survey Disappeared
- Which Browser Should I Choose When Creating a Survey?
- Why Don’t I Receive a Confirmation E-mail After Registration?
- What Kind of Customer Support Does 1KA Offer?
- How Long Should My Survey Be?
- Why Can’t I Log In?
- Can I Request the Removal of a Survey?
- Classic Table (Type of Question)
- Introductory Address (Type of Question)
- Table - Number (Type of Question)
- Sorting (Type of Question)
- 1KA Registration and Login
- Uploading a File
- Table - Differencial (Type of Question)
- Adding Editorial Access on 1ka.arnes.si
- Troubleshooting Logging in to www.1KA.en With a Facebook or E-mail Account
- Date (Type of Question)
- Sum (Type of Question)
- Granting Access to Helpdesk
- Table - Text (Type of Question)
- Number (Type of Question)
- Double Table (Type of Question)
- Sending Invitations via 1KA SMTP E-mail System, via Gmail Server or Gmail User Account
- Your First Survey
- Categories - Multiple Answers (Type of Question)
- Registration Form
- Categories - One Answer (Drop-Down Menu) (Type of Question)
- Voting
- Transfer a Survey Between 1KA Domains
- Table - Multiple Answers (Type of Question)
- Accessibility of Surveys for People With Special Needs
- Table - Drop-Down Menu (Type of Question)
- Activities
- Multilingual Survey (4m 13s) [NEW]
- Importing Text Into 1KA (2m 45s) [NEW]
- Computations (5m 29s) [NEW]
- PDF and RTF Export Settings (3m 32s) [NEW]
- Inserting Images (3m 23s) [NEW]
- 1KA Survey Import (1m 56s) [NEW]
- Simple Survey (5m 25s) [NEW]
- Two-Factor Authentication (2m 13s) [NEW]
- Basic Use of Conditions (3m) [NEW]
- Survey Testing (5m 20s) [NEW]
- Loop (3m 48s) [NEW]
- Sequential Filtering of Questions (Drill-Down) (3m 43s) [NEW]
- Browsing, Editing, and Exporting Data (4m 27s) [NEW]
- Entering Completed Questionnaires From Field Surveying (3m 25s) [NEW]
- Copying the Survey (1m 39s) [NEW]
- Comments Settings (3m 19s) [NEW]
- Creating Groups of Respondents (4m 12s) [NEW]
- Transfering Response Value (Data Piping) (2m 23s) [NEW]
- Survey Activation (2m 40s) [NEW]
- Creating a Quiz (3m 22s) [NEW]
- Filtering and Exporting Data in SPSS, XLS and CSV (5m 08s) [NEW]
- 1KA Library Use (2m 52s) [NEW]
- GDPR Survey Settings (3M 43S) [NEW]