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Why Are Some of My Data Missing?

So far, we have not encountered a case where a survey simply disappeared. Based on previous experience, we can say that one of the following scenarios occurred:

  • Data filtering is turned on. You can filter the data based on variables, statuses, conditions or time periods. The problem can be solved by removing all filters by setting the default settings for each filter in the 'DATA' - 'Browse' tab, after clicking on the funnel-shaped icon (in the upper right corner above the data table).
  • Data were saved in the database (with all the respondents' answers), but the data file (which is generated from the database as a basis for analysis and export) was not generated properly. In some cases, especially when a survey has been inactive for a specific period of time, the data file must be generated manually (this is usually done automatically). This can be done in the 'DATA' - 'Browse' tab in the upper far right corner of the page by clicking on the two arrows icon – 'Generate the data file again' – next to the 'Filters' icon.

In certain cases, when a respondent stated they completed the survey, but the survey editors cannot see their contribution, one of the following scenarios occurred:

  • the respondent completed another survey;
  • one of the editors of the survey mistakenly deleted the record by mistake;
  • the editors overlooked the record.
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