Why Can’t I Log In?
If you are unable to log in after registering with the 1KA application, please check:
- if you correctly entered your email address (maybe you are registered under another active account);
- if you entered the correct password;
- if Caps Lock is on;
- or maybe you originally registered on one of the 1KA virtual domains (e.g. tus.1ka.si), but now you are trying to log in to 1KA (www.1ka.si) - or vice versa.
Sometimes there are problems with cookies – in this case, we recommend you delete them and try logging in again. Sometimes it is necessary to upgrade your browser to the latest version while changing your browsers can also help (we recommend Mozilla Firefox).
- How Do You Ensure Personal Data Protection? What Bounds You Not to Disclose Personal Data to Third Parties?
- What Is the Limitation on the Number of Questions and Respondents?
- Can I Request the Removal of a Survey?
- We Have Problems With Installing 1KA on Our Own Server
- Who Develops 1KA and Why?
- Does 1KA Application Allow Offline Surveys on a Laptop PC or USB Flash Drive?
- Can I Modify the Introductory GDPR Question Text?
- Why Are the Pages Not Displayed Correctly and Why Is the Content Overlapping?
- Can I Import a Questionnaire Into 1KA?
- Why Is It Necessary to Enable Javascript?
- What Are the Terms of Use for the 1ka Application?
- How Is the Tool Tested?
- What Kind of Customer Support Does 1KA Offer?
- Why Can’t I Log In?
- Where Does Free Help End?
- Can You Help Me Design My Survey?
- For How Long Is the Survey Saved and for How Long Is It Active?
- Why Is My Registration or Login Password Invalid?
- How Many Surveys Have Been Created Using 1KA and How Many Users Does the Application Have?
- Which Browser Should I Choose When Creating a Survey?
- What About Underage Respondents?
- How Safe Is It to Store Data on 1KA?
- Frequently Asked Questions About Private, Business and AAI Use of 1KA Tool
- What Information Should I Include When I Publish a Report?
- How Do I Detect Logical and Technical Errors in the Questionnaire?
- How Do I Change or Update My Browser?
- I Signed up via FB and Now I Don’t Have My Surveys
- Why Is the CAPTCHA Image Not Displayed?
- How Do I Quote / Cite the Use of 1KA in My Work?
- How Do I Clear My Browser’s Cookies?
- Can I Change My Existing Email Address to Login to 1KA?
- Why Don’t I Receive a Confirmation E-mail After Registration?
- Are Mobile Surveys Supported by 1KA?
- Who Can Access and Edit My Survey and Data?
- Where Can I Change the Language of the Survey and 1KA Application?
- Troubleshooting Logging in to www.1KA.en With a Facebook or E-mail Account
- Granting Access to Helpdesk
- Recommendation in Case of 1KA Tool Upgrade
- Reporting a Survey That Violates the General Terms and Conditions of 1KA Online Surveying Tool
- 1KA Registration and Login
- Principles of 1KA Public Library Use
- Organization of Virtual Domains
- Sending Invitations via 1KA SMTP E-mail System, via Gmail Server or Gmail User Account
- Recommendations for Online Surveys on a Mobile Phone
- Your First Survey
- Key Features That an Advanced User Should Know
- Accessibility of Surveys for People With Special Needs
- The Most Common Mistakes and Recommendations in the Creation of Online Surveys
- Importing Text Into 1KA (2m 45s) [NEW]
- GDPR Settings for Editors (4M 13S) [NEW]
- Sequential Filtering of Questions (Drill-Down) (3m 43s) [NEW]
- 1KA Library Use (2m 52s) [NEW]
- 1KA Survey Import (1m 56s) [NEW]
- Creating Groups of Respondents (4m 12s) [NEW]
- Filtering and Exporting Data in SPSS, XLS and CSV (5m 08s) [NEW]
- Two-Factor Authentication (2m 13s) [NEW]
- Survey Design (4M 54S) [NEW]
- Basic Use of Conditions (3m) [NEW]
- Creating a Quiz (3m 22s) [NEW]
- Structuring Questionnaire Into Blocks (5M 14S) [NEW]
- Random Groups of Respondents (3m 22s) [NEW]
- Computations (5m 29s) [NEW]
- Copying the Survey (1m 39s) [NEW]
- GDPR Survey Settings (3M 43S) [NEW]
- Standard Words Adjusting (2M 32S) [NEW]
- Multilingual Survey (4m 13s) [NEW]
- PDF and RTF Export Settings (3m 32s) [NEW]
- Simple Survey (5m 25s) [NEW]
- Entering Completed Questionnaires From Field Surveying (3m 25s) [NEW]
- Loop (3m 48s) [NEW]