Why Can’t I Log In?
If you are unable to log in after registering with the 1KA application, please check:
- if you correctly entered your email address (maybe you are registered under another active account);
- if you entered the correct password;
- if Caps Lock is on;
- or maybe you originally registered on one of the 1KA virtual domains (e.g. tus.1ka.si), but now you are trying to log in to 1KA (www.1ka.si) - or vice versa.
Sometimes there are problems with cookies – in this case, we recommend you delete them and try logging in again. Sometimes it is necessary to upgrade your browser to the latest version while changing your browsers can also help (we recommend Mozilla Firefox).
- Who Can Access and Edit My Survey and Data?
- What Are the Terms of Use for the 1ka Application?
- Can You Help Me Design My Survey?
- Where Can I Change the Language of the Survey and 1KA Application?
- How Do I Change or Update My Browser?
- How Is the Tool Tested?
- How Many Surveys Have Been Created Using 1KA and How Many Users Does the Application Have?
- What Information Should I Include When I Publish a Report?
- For How Long Is the Survey Saved and for How Long Is It Active?
- Why Is It Necessary to Enable Javascript?
- Does 1KA Application Allow Offline Surveys on a Laptop PC or USB Flash Drive?
- How Do I Detect Logical and Technical Errors in the Questionnaire?
- Which Browser Should I Choose When Creating a Survey?
- Why Don’t I Receive a Confirmation E-mail After Registration?
- Can I Request the Removal of a Survey?
- Why Is the CAPTCHA Image Not Displayed?
- Why Is My Registration or Login Password Invalid?
- We Have Problems With Installing 1KA on Our Own Server
- What Kind of Customer Support Does 1KA Offer?
- How Do I Quote / Cite the Use of 1KA in My Work?
- What About Underage Respondents?
- Who Develops 1KA and Why?
- How Do You Ensure Personal Data Protection? What Bounds You Not to Disclose Personal Data to Third Parties?
- I Signed up via FB and Now I Don’t Have My Surveys
- Can I Modify the Introductory GDPR Question Text?
- How Do I Clear My Browser’s Cookies?
- Can I Change My Existing Email Address to Login to 1KA?
- Can I Import a Questionnaire Into 1KA?
- Where Does Free Help End?
- Are Mobile Surveys Supported by 1KA?
- How Safe Is It to Store Data on 1KA?
- Why Are the Pages Not Displayed Correctly and Why Is the Content Overlapping?
- Why Can’t I Log In?
- What Is the Limitation on the Number of Questions and Respondents?
- Frequently Asked Questions About Private, Business and AAI Use of 1KA Tool
- Your First Survey
- Reporting a Survey That Violates the General Terms and Conditions of 1KA Online Surveying Tool
- Recommendations for Online Surveys on a Mobile Phone
- Recommendation in Case of 1KA Tool Upgrade
- Principles of 1KA Public Library Use
- Organization of Virtual Domains
- The Most Common Mistakes and Recommendations in the Creation of Online Surveys
- 1KA Registration and Login
- Key Features That an Advanced User Should Know
- Sending Invitations via 1KA SMTP E-mail System, via Gmail Server or Gmail User Account
- Granting Access to Helpdesk
- Troubleshooting Logging in to www.1KA.en With a Facebook or E-mail Account
- Accessibility of Surveys for People With Special Needs
- Importing Text Into 1KA (2m 45s) [NEW]
- Creating a Quiz (3m 22s) [NEW]
- Filtering and Exporting Data in SPSS, XLS and CSV (5m 08s) [NEW]
- Simple Survey (5m 25s) [NEW]
- Loop (3m 48s) [NEW]
- PDF and RTF Export Settings (3m 32s) [NEW]
- GDPR Settings for Editors (4M 13S) [NEW]
- 1KA Library Use (2m 52s) [NEW]
- Sequential Filtering of Questions (Drill-Down) (3m 43s) [NEW]
- Computations (5m 29s) [NEW]
- Entering Completed Questionnaires From Field Surveying (3m 25s) [NEW]
- Multilingual Survey (4m 13s) [NEW]
- Basic Use of Conditions (3m) [NEW]
- Two-Factor Authentication (2m 13s) [NEW]
- Creating Groups of Respondents (4m 12s) [NEW]
- 1KA Survey Import (1m 56s) [NEW]
- Structuring Questionnaire Into Blocks (5M 14S) [NEW]
- Survey Design (4M 54S) [NEW]
- GDPR Survey Settings (3M 43S) [NEW]
- Standard Words Adjusting (2M 32S) [NEW]
- Copying the Survey (1m 39s) [NEW]
- Random Groups of Respondents (3m 22s) [NEW]