Why don't I receive a confirmation e-mail after registration?
In case that upon completion of registration you do not get a confirmation email to activate your account, check if you entered the e-mail correctly.
Most common mistakes:
- mistyping your email address, for example 'email@example.com';
- wrong email address, for example, you have entered your second email address, so check all your email accounts;
- unnecessary space, for example 'oneclicksurvey @gmail.com';
- wrong extension, for example, instead of the correct 'firstname.lastname@example.org' you entered 'email@example.com' or 'firstname.lastname@example.org'.
If you entered the email address correctly but still have not received the activation email, please check spam.
If you have registered with an organization email, e.g. business email then check your organization's server settings as well.
If you still do not receive the activation/confirmation email, fill out the form >>.
- How many surveys have been created using 1KA and how many users does the application have?
- Can you help me design my survey?
- Frequently asked questions about private, business and AAI use of 1KA tool
- How do you ensure personal data protection? What bounds you not to disclose personal data to third parties?
- Can I request the removal of a survey?
- Who develops 1KA and why?
- What information should I include when I publish a report?
- How safe is it to store data on 1KA?
- Why is the CAPTCHA image not displayed?
- Can I import a questionnaire into 1KA?
- Where does free help end?
- Can I change my existing email address to login to 1KA?
- Who can access and edit my survey and data?
- How do I detect logical and technical errors in the questionnaire?
- What kind of customer support does 1KA offer?
- Which browser should I choose when creating a survey?
- Why can't I log in?
- How is the tool tested?
- How do I change or update my browser?
- Does 1KA application allow offline surveys on a laptop PC or USB flash drive?
- Why is my registration or login password invalid?
- What is the limitation on the number of questions and respondents?
- Why are the pages not displayed correctly and why is the content overlapping?
- How do I clear my browser's cookies?
- What about underage respondents?
- Where can I change the language of the survey and 1KA application?
- For how long is the survey saved and for how long is it active?
- Are mobile surveys supported by 1KA?
- I signed up via FB and now I don't have my surveys
- Why don't I receive a confirmation e-mail after registration?
- We have problems with installing 1KA on our own server
- How do I quote / cite the use of 1KA in my work?
- The most common mistakes and recommendations in the creation of online surveys
- Reporting a survey that violates the General Terms and Conditions of 1KA online surveying tool
- Accessibility of surveys for people with special needs
- Principles of 1KA public library use
- 1KA registration and login
- Key features that an advanced user should know
- Your first survey
- Recommendation in case of 1KA tool upgrade
- Recommendations for online surveys on a mobile phone
- Granting access to helpdesk