What Are The Limits of Free Customer Support?

The 1KA helpdesk is dedicated exclusively to:

  • brief clarification of ambiguities;
  • directing users to existing help documents;
  • clarification in cases of unforeseen technical issues.

The above applies to both email and telephone help.

In cases where a user with low information literacy due to lack of IT experience needs help with even the simplest commands (e.g. How do I bold text? Where do I switch on the survey preview? How do I add a question type? ...), we refer them to paid professional help with setting up the survey. The same applies to users who need help in the statistical and methodological areas.

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1KA is free to use for basic users