Where Does Free Help End?
Complete 1KA user support (helpdesk) is intended solely for
- shorter clarifying ambiguities;
- directing the user to the existing document assistance;
- explanations in case of unforeseen problems.
That applies to help over email as to help over the phone.
In cases where users with low information literacy need help even with the simplest commands (due to the lack of experience with information technology; for example - How do I bold text? Where do I turn on the survey preview? How do I add a specific type of question? ...), we refer them to professionals to help them in creating a survey. The same is with users who need assistance in statistical-methodological field.
- How Many Surveys Have Been Created Using 1KA and How Many Users Does the Application Have?
- Which Browser Should I Choose When Creating a Survey?
- Can I Import a Questionnaire Into 1KA?
- Who Can Access and Edit My Survey and Data?
- What Kind of Customer Support Does 1KA Offer?
- Can I Modify the Introductory GDPR Question Text?
- We Have Problems With Installing 1KA on Our Own Server
- Can I Change My Existing Email Address to Login to 1KA?
- What Information Should I Include When I Publish a Report?
- Can You Help Me Design My Survey?
- How Do You Ensure Personal Data Protection? What Bounds You Not to Disclose Personal Data to Third Parties?
- Where Can I Change the Language of the Survey and 1KA Application?
- Why Is the CAPTCHA Image Not Displayed?
- Does 1KA Application Allow Offline Surveys on a Laptop PC or USB Flash Drive?
- Why Are the Pages Not Displayed Correctly and Why Is the Content Overlapping?
- What Is the Limitation on the Number of Questions and Respondents?
- Why Can’t I Log In?
- How Do I Change or Update My Browser?
- I Signed up via FB and Now I Don’t Have My Surveys
- Frequently Asked Questions About Private, Business and AAI Use of 1KA Tool
- How Safe Is It to Store Data on 1KA?
- Where Does Free Help End?
- Why Is My Registration or Login Password Invalid?
- How Do I Quote / Cite the Use of 1KA in My Work?
- What About Underage Respondents?
- Are Mobile Surveys Supported by 1KA?
- For How Long Is the Survey Saved and for How Long Is It Active?
- What Are the Terms of Use for the 1ka Application?
- Why Is It Necessary to Enable Javascript?
- Who Develops 1KA and Why?
- Why Don’t I Receive a Confirmation E-mail After Registration?
- How Is the Tool Tested?
- How Do I Detect Logical and Technical Errors in the Questionnaire?
- Can I Request the Removal of a Survey?
- How Do I Clear My Browser’s Cookies?
- Recommendations for Online Surveys on a Mobile Phone
- The Most Common Mistakes and Recommendations in the Creation of Online Surveys
- Troubleshooting Logging in to www.1KA.en With a Facebook or E-mail Account
- Sending Invitations via 1KA SMTP E-mail System, via Gmail Server or Gmail User Account
- Recommendation in Case of 1KA Tool Upgrade
- Principles of 1KA Public Library Use
- 1KA Registration and Login
- Key Features That an Advanced User Should Know
- Organization of Virtual Domains
- Granting Access to Helpdesk
- Accessibility of Surveys for People With Special Needs
- Your First Survey
- Reporting a Survey That Violates the General Terms and Conditions of 1KA Online Surveying Tool
- PDF and RTF Export Settings (3m 32s) [NEW]
- Standard Words Adjusting (2M 32S) [NEW]
- GDPR Settings for Editors (4M 13S) [NEW]
- GDPR Survey Settings (3M 43S) [NEW]
- Sequential Filtering of Questions (Drill-Down) (3m 43s) [NEW]
- Filtering and Exporting Data in SPSS, XLS and CSV (5m 08s) [NEW]
- Creating a Quiz (3m 22s) [NEW]
- Computations (5m 29s) [NEW]
- Multilingual Survey (4m 13s) [NEW]
- Structuring Questionnaire Into Blocks (5M 14S) [NEW]
- Basic Use of Conditions (3m) [NEW]
- Two-Factor Authentication (2m 13s) [NEW]
- Survey Design (4M 54S) [NEW]
- 1KA Library Use (2m 52s) [NEW]
- Loop (3m 48s) [NEW]
- Random Groups of Respondents (3m 22s) [NEW]
- Simple Survey (5m 25s) [NEW]
- Importing Text Into 1KA (2m 45s) [NEW]
- Entering Completed Questionnaires From Field Surveying (3m 25s) [NEW]
- Creating Groups of Respondents (4m 12s) [NEW]
- Copying the Survey (1m 39s) [NEW]
- 1KA Survey Import (1m 56s) [NEW]