Where does free help end?
Complete 1KA user support (helpdesk) is intended solely for
- shorter clarifying ambiguities;
- directing the user to the existing document assistance;
- explanations in case of unforeseen problems.
That applies to help over email as to help over the phone.
In cases where users with low information literacy need help even with the simplest commands (due to the lack of experience with information technology; for example - How do I bold text? Where do I turn on the survey preview? How do I add a specific type of question? ...), we refer them to professionals to help them in creating a survey. The same is with users who need assistance in statistical-methodological field.
- Can I change my existing email address to login to 1KA?
- What is the limitation on the number of questions and respondents?
- How do I quote / cite the use of 1KA in my work?
- Can I import a questionnaire into 1KA?
- What information should I include when I publish a report?
- How do I clear my browser's cookies?
- Why are the pages not displayed correctly and why is the content overlapping?
- Can I request the removal of a survey?
- Why can't I log in?
- Why don't I receive a confirmation e-mail after registration?
- What about underage respondents?
- Where can I change the language of the survey and 1KA application?
- Which browser should I choose when creating a survey?
- Why is it necessary to enable Javascript?
- What are the terms of use for the 1KA application?
- How many surveys have been created using 1KA and how many users does the application have?
- How do I change or update my browser?
- Who develops 1KA and why?
- What kind of customer support does 1KA offer?
- For how long is the survey saved and for how long is it active?
- Why is my registration or login password invalid?
- How do you ensure personal data protection? What bounds you not to disclose personal data to third parties?
- How safe is it to store data on 1KA?
- Why is the CAPTCHA image not displayed?
- Does 1KA application allow offline surveys on a laptop PC or USB flash drive?
- Can you help me design my survey?
- How is the tool tested?
- Where does free help end?
- Frequently asked questions about private, business and AAI use of 1KA tool
- Who can access and edit my survey and data?
- Are mobile surveys supported by 1KA?
- How do I detect logical and technical errors in the questionnaire?
- I signed up via FB and now I don't have my surveys
- We have problems with installing 1KA on our own server
- Granting access to helpdesk
- Accessibility of surveys for people with special needs
- Your first survey
- Key features that an advanced user should know
- Recommendations for online surveys on a mobile phone
- The most common mistakes and recommendations in the creation of online surveys
- Recommendation in case of 1KA tool upgrade
- 1KA registration and login
- Principles of 1KA public library use
- Reporting a survey that violates the General Terms and Conditions of 1KA online surveying tool