My survey disappeared
So far, we have not encountered a case where a survey simply disappeared. Based on previous experience, we can say that one of the following scenarios occurred:
- You created the survey as a test user. In this case, it is possible that the survey was deleted since anyone can login as a test user and edit a survey created by another test user.
- It is possible you (accidentally) deleted the survey or it was deleted by another survey administrator working on the survey. In this instance, the survey can be restored if it was deleted in the last 14 days. However, if the time period exceeds 14 days, the survey needs to be manually restored by our programmers at additional cost. You can learn more about costs in the 'Additional costs' section.
- Sometimes cookies can restrict access (e.g. in case of application updates). First, try to reload the page (CTRL + F5) and, if the problem persists, delete the cookies (CTRL + SHIFT + DELETE) and try again.
- The survey was created on a different website - a virtual domain or your own 1KA installation (e.g. test.1KA.si) or with different software (e.g. Survey Monkey). If you made a survey in one of the 1KA virtual domains or installaations and want to download it to www.1ka.si, follow the instructions for downloading the survey.
- Why are the pages not displayed correctly and why is the content overlapping?
- Where does free help end?
- What are the terms of use for the 1KA application?
- Why is the CAPTCHA image not displayed?
- What about underage respondents?
- Why can't I log in?
- I signed up via FB and now I don't have my surveys
- Why don't I receive a confirmation e-mail after registration?
- How do I clear my browser's cookies?
- How is the tool tested?
- What is the limitation on the number of questions and respondents?
- Frequently asked questions about private, business and AAI use of 1KA tool
- How do I change or update my browser?
- Can you help me design my survey?
- Does 1KA application allow offline surveys on a laptop PC or USB flash drive?
- Why is it necessary to enable Javascript?
- How long should my survey be?
- Where can I change the language of the survey and 1KA application?
- My survey disappeared
- What information should I include when I publish a report?
- What kind of customer support does 1KA offer?
- Is it possible to create several different versions of a questionnaire, with each version randomly assigned to a respondent?
- How do I quote / cite the use of 1KA in my work?
- How do I create a one-click log-in confirmation in 1KA?
- How safe is it to store data on 1KA?
- Can I change my existing email address to login to 1KA?
- Which browser should I choose when creating a survey?
- Are mobile surveys supported by 1KA?
- For how long is the survey saved and for how long is it active?
- Why is my registration or login password invalid?
- Can I request the removal of a survey?
- Date (type of question)
- Table - number (type of question)
- Classic table (type of question)
- Double table (type of question)
- Table - drop-down menu (type of question)
- Table - text (type of question)
- Introductory address (type of question)
- Your first survey
- Sorting (type of question)
- Table - differencial (type of question)
- Categories - multiple answers (type of question)
- Adding editorial access on 1ka.arnes.si
- Transfer a survey between 1KA domains
- Registration form
- Accessibility of surveys for people with special needs
- Categories - one answer (drop-down menu) (type of question)
- Number (type of question)
- Sum (type of question)
- 1KA registration and login
- Uploading a file
- Table - multiple answers (type of question)
- Granting access to helpdesk
- Voting
- Activities