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Please, check if data are correct, especially the email address, since you will receive a confirmation email at the given email account.

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Namely, often do the following problems occur:

Typos when entering an email address, for example: 'eenklikanketa@gmali.com'
Wrong address, for example, you logged in with another email address, so check all you email accounts
Unnecessary space, for example 'enklikanketa_@gmail.com'
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We have sent instructions on how to finish your registration to the entered email address (SFMAIL).
If you don't receive an e-mail in a few minutes, don't forget to check your spam folder.

Also, check if the entered email address is correct. Namely, often do the following problems occur:

Typos when entering an email address, for example: 'enkllikanketa@gmali.com'
Wrong address, for example, you logged in with another email address, so check all you email accounts
Unnecessary space, for example 'enklikanketa @ gmail.com'
Incorrect domain extension, for example, instead of 'enklikanketa@gmail.com' you entered 'enklikanketa@gmail.si' or 'enklikanketa@gmail.net'.

If you still have problems finding our confirmation e-mail, you can contact us by e-mail info@1ka.si.

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Why Is Some of My Data Missing?

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svetovanje

So far, there has never been a case of 1KA survey data being irretrievably lost. All experience to date suggests that in such cases, one of the following possibilities has occurred:

You have a filter enabled. The solution is to remove all filters, or to revert back to the default settings for each filter in the 'DATA' - 'Browse' tab, by clicking on the funnel-shaped icon (in the top right corner above the data table). It is possible to filter the data by status, variable, condition or date period.
The data is stored in a database (where all the answers of respondents are collected), but the data file (which is generated from the database as a basis for analyses and exports) is not fully updated. In some cases, especially if the survey is inactive for a certain period of time, it is therefore necessary to generate the data file manually. This can be done in the 'DATA' - 'Browse' tab by clicking on the arrow-circle icon - 'Generate the data file again' - located on the top right, next to the 'Filters' icon.

In cases where a respondent claims to have completed the survey but the survey editors do not see their response, it usually turns out that:

the respondent was answering another survey;
one of the editors of the survey deleted the record by mistake;
the editors had overlooked the record.

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