Why Are Images Not Displayed Correctly When I Export the Data to PDF?

When exporting reports to PDF, there may be issues when displaying images where the image size is not adjusted when exporting. In these cases, we recommend that you first export the data in RTF format (Microsoft Word) and then reduce the image size. If you would like to have the data in PDF format, then save the RTF document in which you have scaled the images as a PDF. To do this, click on the Office icon or the File tab in the top left-hand corner of the Microsoft Word document and then under 'Save as' select 'PDF or XPS' - then name the new document and save it to the desired location on your computer.

The functionality is available for users of the 2KA and 3KA packages for individuals, and for users of the business packages for groups.

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1KA is free to use for basic users