Help desk

Dear user,

1KA Help desk provides (1) technical assistance, (2) methodological counselling, and you can also arrange to (3) set up your own domain or installation. Via form you can also report any technical problems with the application (4).

1. 1KA Help desk is intended for: explanations in case of unexpected issues, directing user to the existing help, short responses in case of uncertainty, reporting on possible issues, announcement of larger surveys, suggestions for improvements, extensions and collaborations. Where does free help end?​

2. Methodological counseling is intended for: assistance in developing a questionnaire and statistical analysis, implementation or assistance with the report writing and planning research projects, additional assistance with usage of 1KA. Methodological counseling  is not a part of the 1KA web surveys services and is therefore payable. Pricelist for methodological counselling

3. Setting up 1KA adjustment, where you can choose between: virtual domain on 1KA server, own installation on 1KA server or installation on your own server. In some cases,  1KA adjustments can result in additional costs. Pricelist for technical services

4. Report an error in the 1KA application (failure of the site or survey).

By clicking on the 'Next page' button you can ask a question, report an issue, submit demand for methodological counseling or one of your own 1KA installations. By doing so, you also agree to the possible collection of personal data that we need to successfully provide assistance.

For the purpose of resolving the problem, you need to enter your e-mail address in the form, to which we can reply. In the case of a paid service order, you must also enter the following information that we need to issue an invoice: name, surname, address, telephone. We will use the data only for the purpose of providing assistance and keeping it as long as we need to complete the assistance.

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