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End User Integration Working Group survey

This survey is created by the ABC4EU project partner Laurea University of Applied Sciences. It's purpose is to gather more information on the future use, expectations and opinions from the potential stakeholders within the project.

The survey is conducted in accordance with the EU regulation 2016/679 on the protection of natural persons regarding the processing of personal data and on the free movement of such data.

Personal data is not collected as explained on Chapter 1, Article 4 of the 2016/679 regulation. Neither will the responders be identified, in any direct or indirect way.

The research findings will be analyzed within the project consortium and will contribute towards understanding the impact of the ABC gates as a main border check mechanism, including identifiable benefits and/or drawbacks of the technology used in the border crossing process.

Here you can find a video that depicts the way ABC4EU - project will change the traditional border crossing process by harmonizing and simplifying the functionalities:

https://www.youtube.com/watch?v=ntiXyOUEfpo

This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement no 312797.

By answering the survey, I declare I am aware of the following:

■       I am aware that the ABC4EU (“Automated Border Control Gates for Europe”) project is currently running under the EU 7th Research Framework Programme.

■       I am aware that my answers may be used in the research for the ABC4EU project and that a discourse analysis of the findings may be made to help develop the ABC system.

■       I am aware that the survey uses proper safeguards for the protection of information and is fully anonymous.

■       Data collected in this survey will be from my input as a stakeholder of the ABC4EU project.

■       I am aware that my participation in this survey is voluntary. During the answering process, I can withdraw at any time without consequence. However, once my answers have been submitted I can no longer withdraw from the survey.

■       I have been informed that the research data collected from this survey is stored within the European Union and under Laurea University of Applied Sciences’ (UAS) supervision. For any inquiries I can contact Laurea UAS (laura.tarkkanen@laurea.fi)

I disagree and do not wish to proceed with the survey

I agree with the consent and am willing to participate in the survey

Gender

Male

Female

Nationality

Area of Occupation

How would you describe your general experience with the ABC gate on a scale of 1-5?

1 - Very Bad - 5 Very Good

PHASE 1: Entry Exit System

Rank the most important features that the EES should include?

Please drag and drop features to the blank boxes according to how you think they should be ranked:
1 – the most important and 6 – the least important

Available categories:

It can be also used by Persons with Reduced Mobility (PRM)

The EES with ABC gate operates smoothly and reliably

My privacy is safe and secured

It facilitates for faster border crossing

The EES kiosk can be used in all languages

Third-country nationals are treated equally at border crossings

Ranked categories(0/6):

If any, what issues do you think may arise during the enrollment process in the EES?

What functionalities, and/or usability features do you expect the EES to have?

PHASE 2: Automated Border Control (ABC) gate

Phase 2 is related to the step that comes when participants are entering the gates.

In order to enter the gates, the enrollment on the previous EES should have been already successful.

Rank the most important features that the ABC gate should include?

Please drag and drop features to the blank boxes according to how you think they should be ranked:
1 – the most important and 6 – the least important

Available categories:

They can be also used by Persons with Reduced Mobility (PRM)

The ABC gate operates smoothly and reliably

My privacy is safe and secured

The ABC gate is easy to use

The ABC gate can be used in all languages

Use of ABC gates will save time (no queueing)

Ranked categories(0/6):

If any, what issues do you think may arise while crossing through an ABC gate?

What functionalities, and/or usability features do you expect the ABC gates to have?

PHASE 2A

Phase 2A consists of the Entry/Exit System kiosk and the mobile device that will simulate the flow for the third country nationals traveling through external borders of the Schengen Area.

Rank the most important features that the mobile device should include?
1 – the most important and 8 – the least important

Available categories:

They can be also used by Persons with Reduced Mobility (PRM)

The mobile device operates smoothly and reliably

My privacy is safe and secured

The process of validation is understandable and reliable

The mobile device is easy to use

The mobile device can be used in all languages

Use of mobile device will save time (no queueing)

Ergonomics for taking face and finger biometrics

Ranked categories(0/8):

In your opinion, how do you think these features and attributes mentioned above will benefit the workflow of the passengers crossing through land borders?

PHASE 3

Phase 3 is related to the future questions and use of ABC gates.

What would be the best way to promote/ increase the frequent use of the ABC gates?

Please drag and drop features to the blank boxes according to how you think they should be ranked:
1 - the best way - and 6 the least best way

Available categories:

Improve the functionality (e.g. speed, fluency, accuracy) of the gate

Increase the information of the gates (e.g. via magazines, social media, websites, in aircrafts, etc.)

Improving guidance, signaling and arrangements at the border crossing points

Improving reliability of technology (e.g. biometric technology, data management)

Improving safeguards of privacy

Developing further the ABC process. For example, a fully automated border crossing based on self-service

Ranked categories(0/6):

Do you have any other ideas/suggestions that may contribute towards increasing the frequent use of ABC gates?

Thank You for participating and helping us improve the ABC systems!


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