Technical services

Using 1KA online survey tool on the web server of the Centre for Social Informatics, Faculty of Social Sciences on the www.1ka.si domain, is free, the same is true for installation of 1KA on user's own server (outside of the 1KA server). The cost of any additional technical services which may require additional work by 1KA related to the installation are charged at non-profit tariffs for hours spent.

All requests for additional technical services can be provided over the FORM FOR TECHNICAL ASSISTANCE, you can also call – in which case keep in mind that the phone number is not intended for counselling – at +386 30/ 702-788.

A. STANDARDIZED TECHNICAL SERVICES:

A1. ACTIVATING ADVANCED OPTIONS (for normal users)

  • Activating a custom link (URL) for a specific survey 20 €
  • Inclusion of the URL link of a specific survey in search engines 20 €
  • Restoration of a deleted questionnaire or deleted data, if the user deleted it at his own fault 20 €
  • Activating the 1KA SMTP email system for a specific survey 20 €
  • Activating the system for sending notifications on a completed survey - for a specific survey 20 €

A2. VIRTUAL DOMAIN (the user automatically gets the manager status):

  • Virtual domain on 1KA server 100 € / year (first year includes the formation of a virtual domain)
  • Additional SSL protocol for virtual domain - 30 € / year

A3. OWN ISTALLATION ON 1KA SERVER (the user automatically gets the administrator status):

  • Initial own installation for the client on the 1KA server 200 €
  • Upgrading own installation on 1KA server 100 €
  • Monthly hosting of own installation on 1KA server 20 €
  • Adjusting the GDPR of respondent's requests for deleting, viewing or changing personal data (overview of submitted requests for the administrator of own installation) 40 €

A4. OWN INSTALLATION AT THE USER'S SERVER (the user automatically gets the technical administrator status):

  • Instructions and files for own installation on user's own server is free of charge (if the installation is made by the user himself)
  • Each started hour of assistance is charged at the rates under section B, usually it takes about two hours

A5. STANDARD MAINTENANCE CONTRACT

  • Continuous technical support is relating to the user's own installation of 1KA application and is 600 € / year and includes:
    • Technical support on the basis of a maintenance contract contains a permanent technical support by phone (during business hours 8am - 16pm) and by email (response time of 2 hours during working hours).
    • Ranking user's specific technical needs as a top priority in the development of 1KA application.
    • Given the nature of the installation (1KA server or user's own server) the following:
      • in case of installation on the server 1KA: recording of changes at the level of each click, possibility of detailed restoration from backups (per day) – 1 restoration is included in the contract (each following restoration is additionally paid according to the published price list), installation of one upgrade (each additional upgrade at the request of the subscriber is payable according to the published price list), hardware capacity for carrying out surveys up to 100,000 units and hardware support for the most demanding analysis, response time is less than one business day, immediate intervention in case of technical problems.
      • in the case of installation on a user's server: the availability of the entire technical staff (system engineer, 1KA programmers), interventions and adjustments in the application, uninstalling up to two upgrades and assistance in installation, intervention in case of technical problems.

B. THE HOURLY FEES FOR SERVICES PROVIDED BY REQUEST:

  • Engineering hour (assistance with installation via email or phone, support system, additional programming) on our location costs for each started hour 45 € (in case of own installation also for each started email correspondence or personal consultation).
  • A consultative hour from a methodologist usually costs from 20 - 40 €, in case of particularly easy tasks, carried out by our students, also 10 €, for more demanding consultations up to 40 €, for consultations from experts or lecturers up to 85 €, depending on the complexity. For detailed pricing for methodological consultations click here >>.

C. TIME REQUIRED FOR SOME TYPICAL TECHNICAL SERVICES:

C1. Installation on a user's server:

  • Installation on the user's server is basically free of charge if performed by the user himself on the basis of received instructions, the same way he can installs other server applications. Installation package and the instructions are clear and in fact some users the installation process by themselves, without any additional assistance of 1KA team. In case of complications, advanced server protection, security settings, user's weak technical competences, configuration or any other problems which require assistance of 1KA team, engineering hours (B) start running, both for the assistance by email, phone or on location. In case the user needs help with the installation, it takes - if there are no major complications (e.g. engineering hour on user's location) - 2,5 engineering hours, which shall be sufficient for any questions, explanations and interventions. Major complications are extremely rare.

C2. The restoration of data

  • The restoration of the data from backups, that the users delete by his own fault, is priced according to the prices in section A1 above (deleted survey, deleted questionnaire, deleted data). In rare non-standard cases, when a user deletes a single question and thus the data in the database, the users can contact programmers about the problem and time needed to solve the problem. It usually takes 1-2 engineering hours, in very exceptional and complex cases may take longer (1KA does save all changes from second to second, on a particular survey).

C3. Upgrade of the application

  • User should be able to carry out the upgrade of the application on his own server, since all technical specificities have already been clarified during the basic installation process. For further clarification from 1KA programmer's prices for engineering hours from the section B apply. In case user needs assistance in the basic installation, it is contemplated that the help for upgrade will be much less extensive.

C4. Upgrading the outer shell CMS

  • Upgrading the outer shell of the CMS, where there are general information and assistance (not the application itself), for now requires few engineering hours, but may in the future be more automated. It should be noted that the general information in the CMS shell is not of great importance for experienced users and thus is not necessary to upgrade the CMS regularly. Namely, each installation preserves the 'Help' link on the 1ka.si.

C5. Adjustment of the outer shell CMS

  • In case of own installation on the 1KA server outer shell can be adjusted to the existing Sisplet CMS. That can be made by the user himself (e.g. replacing the logo, creating new sections for News and Highlights), otherwise these simple adjustments take from 1-2 engineering hours.

The price list is valid from 11.4.2019. We reserve the right to change without notice. All prices are in EUR and excluding VAT; if they are carried out at the physical location of the user, the tariffs are increased by 50%.