+
Create a survey

Other services

Users can choose between three private packages for individual use. In case of the need for a “white label” solution, we recommend one of the business packages for user control in the case of a larger number of users.

Methodological services for specific user needs, they range from assistance in questionnaire development, data entry, statistical analysis, support in conducting surveys and consulting or training for the use of 1KA, to writing reports, research planning, the most demanding methodological advice and full implementation of survey research.

Technical services include standardized technical services, such as the restoration of a deleted questionnaire or data, and custom services, such as the assistance of an installation engineer, additional programming or system assistance.

All of the above is not part of the basic 1KA online survey service, as it requires additional time on the part of the 1KA team. This type of assistance is calculated on the basis of hours spent, where non-profit tariffs are taken into account. The billing interval is hours, taking into account the STARTED hours. Hourly rates vary according to the complexity of the work.

Important: 1KA methodological services relate mainly to the preparation of the 1KA questionnaire, advanced methodological and project assistance. We do not offer assistance for diploma, master's and doctoral theses. In this case, we suggest that you contact one of the other providers.

To agree on methodological advice (order, estimate of duration and costs), you can contact us via FORM>> or call - please note that the listed telephone number is in no way intended for free advice - on 030 / 702-788.

 STANDARDISED HOURLY PRICES

Hourly price On user's location

 TECHNICAL HELP WITH 1KA QUESTIONNAIRE:

30 € / hour

45 € / hour
  • Data entry (e.g. from literate questionnaires)
   
  • Preparation of a simple questionnaire (e.g. transfer questions from Word to 1KA)
  • Simple coding of short answers based on designed instructions
  • Simple adjustment of the questionnaire (e.g. inserting conditions, loops dictionary)
  • Export of questionnaire, data, analysis, reports in different formats (e.g. MS Word, SPSS, Excel)

 BASIC METHODOLOGICAL HELP WITH 1KA SURVEYS:

40 € / hour 60 € / hour
  • Basic testing of the questionnaire
   
  • Adjustment of a simple questionnaire
  • Analysis in 1KA (in form of tables or charts)
  • Basic statistical interpretations
  • Help using advanced modules
  • Help sending invitations (by mail or e-mail system)
  • Setting up demanding questions (social networks, calculations, quotas)

 ADVANCED METHODOLOGICAL HELP:

40 € / hour 60 € / hour
  • Methodological review of the questionnaire and counselling
   
  • Development of simple questionnaire (based on hypothesis or similar cases)
  • General methodological help with complex surveys
  • Statistical analyses in specialised tools (Excel, Stata, IBM-SPSS, R)
  • Statistical interpretations of results

 ADVANCED HELP WITH LARGER PROJECTS:

50 - 85 € / hour 75 - 125 € / hour
  • The design and management of complex coding
   
  • Comprehensive design and develpoment of complex questionnaires (according to the hypothesis and literature)
 
  • Comprehensive help with conceptualisation, analysis and contextual interpretation
 
  • Project consulting for major survey projects

TECHNICAL SERVICES

Hourly price  
  • Easy restoration of a deleted questionnaire or data if the user deleted it by mistake (deletion of the entire questionnaire, deletion of the entire survey of one or more respondents)
30 €  
  • Advanced restoration of a deleted questionnaire or data to a specific time point (restoration of test data, deletion of an individual question from the survey, etc.) - 4 programming hours
200 €  

 WORKSHOPS

For more information please fill the form.  
  • The workshop is held in agreement with the client (location, content, duration)
100 € / hour for up to 15 participants

ANNUAL MAINTAINANCE CONTRAC

Hourly price

CONTINUOUS METHODOLOGICAL ASSISTANCE

750 € / year  

Without maintenance contract 1KA help desk offers only limited assistance (directing users to the existing manuals and solving technical issues) exclusively through the online form, where the response time is one business day. For an immediate response and continuous telephone assistance in the context of methodological counselling a maintenance contract is needed, which includes the following (in case of complex projects additional arrangements are possible):

  • continuous telephone support during business hours (8am - 16pm);
  • available assistance via email; during working hours the response time is up to 2 hours;
  • specific needs of the user according to the new 1KA functionalities are in case of a maintenance contract moved to the top of the development of new functionality.
 

CONTINUOUS TECHNICAL SUPPORT IN THE EVENT OF OWN INSTALLATION ON 1KA SERVER

750 € / year  

Continuous technical support is relating to the user's own installation of 1KA application and includes:

  • Technical support on the basis of a maintenance contract contains a permanent technical support by phone (during business hours 8 am - 16 pm) and by email (response time of 2 hours during working hours);
  • Ranking user's specific technical needs as a top priority in the development of 1KA application;
  • Possibility of detailed restoration from backups (per day) - 1 restoration is included in the contract (each subsequent restoration is additionally paid according to the published price list) -
  • Installation of one upgrade (each additional upgrade at the request of the client is payable according to the published price list).
  • Hardware capacity for conducting surveys of up to 100,000 units and hardware support for even the most demanding analyzes.
  • Response time less than one working day, immediate interventions in case of technical problems.
 

CONTINUOUS TECHNICAL SUPPORT IN THE EVENT OF OWN INSTALLATION ON THE USER'S SERVER

750 € / year  

The condition for establishing a contract is that the client provides remote access to the server to our system engineer or. programmer. The contract includes:

  • Availability of all technical staff (system engineer, 1KA programmers).
  • Assistance in setting up, interventions in case of technical problems.
  • Installation of one upgrade (each additional upgrade at the request of the client is payable according to the published price list).
  • In the event that our technical staff does not have access to the server, it is necessary to manage any problems at the client's location, which means additional costs for each intervention.
 

 STANDARDISED HOURLY PRICES

Hourly price On user's location
  • Engineering hour (assistance with installation via email or phone, support system, additional programming) on our location costs for each started hour 50 € (in case of own installation also for each started email correspondence or personal consultation)
50 € / hour 75 € / hour

The price list is valid from 1.1.2020. We reserve the right to change without notice. All prices are in EUR and excluding VAT; if they are carried out at the physical location of the user, the tariffs are increased by 50%.