Other services
Users can choose between three private packages for individual use. In case of the need for a “white label” solution, we recommend one of the business packages for user control in the case of a larger number of users.
Methodological services for specific user needs, they range from assistance in questionnaire development, data entry, statistical analysis, support in conducting surveys and consulting or training for the use of 1KA, to writing reports, research planning, the most demanding methodological advice and full implementation of survey research.
Technical services include standardized technical services, such as the restoration of a deleted questionnaire or data, and custom services, such as the assistance of an installation engineer, additional programming or system assistance.
All of the above is not part of the basic 1KA online survey service, as it requires additional time on the part of the 1KA team. This type of assistance is calculated on the basis of hours spent, where non-profit tariffs are taken into account. The billing interval is hours, taking into account the STARTED hours. Hourly rates vary according to the complexity of the work.
Important: 1KA methodological services relate mainly to the preparation of the 1KA questionnaire, advanced methodological and project assistance. We do not offer assistance for diploma, master's and doctoral theses. In this case, we suggest that you contact one of the other providers.
To agree on methodological advice (order, estimate of duration and costs), you can contact us via FORM>> or call - please note that the listed telephone number is in no way intended for free advice - on 030 / 702-788.
STANDARDISED HOURLY PRICES |
Hourly price | On user's location |
TECHNICAL HELP WITH 1KA QUESTIONNAIRE: |
30 € / hour |
45 € / hour |
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BASIC METHODOLOGICAL HELP WITH 1KA SURVEYS: |
40 € / hour | 60 € / hour |
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ADVANCED METHODOLOGICAL HELP: |
40 € / hour | 60 € / hour |
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ADVANCED HELP WITH LARGER PROJECTS: |
50 - 85 € / hour | 75 - 125 € / hour |
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TECHNICAL SERVICES |
Hourly price | |
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30 € | |
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200 € | |
WORKSHOPS |
For more information please fill the form. | |
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100 € / hour for up to 15 participants | |
ANNUAL MAINTAINANCE CONTRAC |
Hourly price | |
CONTINUOUS METHODOLOGICAL ASSISTANCE |
750 € / year | |
Without maintenance contract 1KA help desk offers only limited assistance (directing users to the existing manuals and solving technical issues) exclusively through the online form, where the response time is one business day. For an immediate response and continuous telephone assistance in the context of methodological counselling a maintenance contract is needed, which includes the following (in case of complex projects additional arrangements are possible):
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CONTINUOUS TECHNICAL SUPPORT IN THE EVENT OF OWN INSTALLATION ON 1KA SERVER |
750 € / year | |
Continuous technical support is relating to the user's own installation of 1KA application and includes:
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CONTINUOUS TECHNICAL SUPPORT IN THE EVENT OF OWN INSTALLATION ON THE USER'S SERVER |
750 € / year | |
The condition for establishing a contract is that the client provides remote access to the server to our system engineer or. programmer. The contract includes:
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STANDARDISED HOURLY PRICES |
Hourly price | On user's location |
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50 € / hour | 75 € / hour |
The price list is valid from 1.1.2020. We reserve the right to change without notice. All prices are in EUR and excluding VAT; if they are carried out at the physical location of the user, the tariffs are increased by 50%.