The response rate
In the 'DASHBOARD' tab, you can view information about your survey, survey redirections, the status of the survey, the survey’s timeline, responses by pages, as well as the response rate.
The section 'Response rate' displays the cumulative status according to the following statuses:
- Entered intro: each click to the survey is counted, irrespective of whether the survey was completed in full or if the respondent left the survey immediately after clicking on the URL;
- Entered first page: each respondent that clicked on 'Next page' is counted;
- Partially completed: each respondent that answered at least one question is counted;
- Completed the survey: each respondent that answered clicked on the 'End' button on the last page of the survey is counted.
If the respondent did not answer a single question, despite clicking through to the end or only to the middle of the survey, the survey is assigned the status 'partially empty' (5l) or 'completely empty(6l)', where the letter 'l' refers to lurker.
Rates of responses are detailed in this DIAGRAM.
- Where does free help end?
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- Quality index (reminder tracking)
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- The response rate
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