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Granting access to helpdesk
Protecting user data is one of 1KA's top priorities. Access to data is limited to the author (editor) of the survey and additional co-editors, which are added by the author of the survey. Co-editors can be added in the 'EDIT' – 'Settings' – 'Editor access' tab.
1KA's helpdesk and the website administrator of www.1ka.en do not have access to surveys and data without the explicit consent of the user.
In case the user requires the assistance of 1KA’s administrators, the user must approve temporary access to 1KA's helpdesk (until the issue is resolved). Despite enabled access, administrators are committed to the highest standards of privacy protection, as defined in the Terms of Use.
Each survey has an icon at the top left corner, which enables you to grant access to 1KA's helpdesk and administrators.
Author can add co editors in the tab 'EDIT' – 'Settings' – 'Editor access' .
- How safe is it to store data on 1KA?
- How many surveys have been created using 1KA and how many users does the application have?
- How is the tool tested?
- Can I change my existing email address to login to 1KA?
- For how long is the survey saved and for how long is it active?
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- Frequently asked questions about private, business and AAI use of 1KA tool
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- How do I change or update my browser?
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- What are the terms of use for the 1KA application?
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- Recommendation in case of 1KA tool upgrade
- Recommendations for online surveys on a mobile phone
- Reporting a survey that violates the General Terms and Conditions of 1KA online surveying tool
- The most common mistakes and recommendations in the creation of online surveys
- Granting access to helpdesk
- Your first survey
- Key features that an advanced user should know
- 1KA registration and login
- Principles of 1KA public library use
- Accessibility of surveys for people with special needs