Granting access to helpdesk

Protecting user data is one of 1KA's top priorities. Access to data is limited to the author (editor) of the survey and additional co-editors, which are added by the author of the survey. Co-editors can be added in the 'EDIT' – 'Settings' – 'Editor access' tab.

1KA's helpdesk and the website administrator of www.1ka.en do not have access to surveys and data without the explicit consent of the user.

In case the user requires the assistance of 1KA’s administrators, the user must approve temporary access to 1KA's helpdesk (until the issue is resolved). Despite enabled access, administrators are committed to the highest standards of privacy protection, as defined in the Terms of Use.

Each survey has an icon at the top left corner, which enables you to grant access to 1KA's helpdesk and administrators.

Author can add co editors in the tab 'Edit' - 'Settings' - 'Editor access'.

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