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Please, check if data are correct, especially the email address, since you will receive a confirmation email at the given email account.

Namely, often do the following problems occur:

Typos when entering an email address, for example: 'eenklikanketa@gmali.com'
Wrong address, for example, you logged in with another email address, so check all you email accounts
Unnecessary space, for example 'enklikanketa @ gmail.com'
Incorrect domain extension, for example, instead of 'enklikanketa@gmail.com' you entered 'enklikanketa@gmail.si' or 'enklikanketa@gmail.net'

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If you don't receive an e-mail in a few minutes, don't forget to check your spam folder.

Also, check if the entered email address is correct. Namely, often do the following problems occur:

Typos when entering an email address, for example: 'enkllikanketa@gmali.com'
Wrong address, for example, you logged in with another email address, so check all you email accounts
Unnecessary space, for example 'enklikanketa @ gmail.com'
Incorrect domain extension, for example, instead of 'enklikanketa@gmail.com' you entered 'enklikanketa@gmail.si' or 'enklikanketa@gmail.net'.

If you still have problems finding our confirmation e-mail, you can contact us by e-mail info@1ka.si.

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Why can't I select 'All units' when overviewing data?

When viewing the data in the 'DATA' – 'Browse' tab, we have the option of filtering by looking at only the relevant units (units with status 5 – partially completed and 6 – completed survey) or all units (including empty units – e.g. respondents that only clicked on the introductory page).

The user can switch and filter the data according to his needs. In this case, there is a limit of 3000 units – if there are more than 3000 units, the user has no more options to switch to the All units view, as this can significantly lengthen the page loading time.

In the event that the user needs insight into the data or para data of all units (also inadequate), please contact the help centre using the form and ask for export of all data in Excel or SPSS. Exporting data into different formats is one of the paid services.

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Why can't I select 'All units' when overviewing data?